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WEBSITE TERMS AND CONDITIONS 
Welcome to Soul Calling [ABN 64356292479] and www.soulcalling.com, our website. We hope you enjoy browsing around. By visiting our website and using the services our website provides, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; these form an "Agreement". If you don’t agree, you must surf elsewhere; we may terminate your use of our website immediately if you breach our Agreement. We may also change, suspend or stop providing our website at any time. 
Users under 18 years are prohibited from using this website. We do not knowingly collect personal information from persons under 18. If you are under 18, you must not provide any information to us and must leave this website immediately. Parents or guardians who believe we may have collected information from a person under 18 should contact us immediately at info@soulcalling.com. 
YOUR OBLIGATIONS WHEN USING OUR WEBSITE 
To provide correct information and comply with the law 
When providing us with information such as when filling out any of our opt-in or other forms, you must give current and accurate information. You must also comply with the laws of NSW and Australia when you use our website, including, but not limited to, all our intellectual property and cybercrime laws. Where you access our website from outside of Australia, you must also comply with all the relevant local laws. 
To only make personal and non-commercial use of our Content 
You agree that the copyright in all Content on our website is owned or licensed by us. You must only use the website and its Content for your personal and non-commercial use. Any other use is prohibited unless permitted by law, or with our prior written permission which you must seek by emailing info@soulcalling.com. All trademarks on our website belong to their respective owners. You must not: 
 • Copy substantial portions of website content for redistribution 
 • Use our trademarks or branding without permission 
 • Create derivative works from our website content 
 
To use third-party software, links, etc. at your risk 
We provide links on our website to other sites. We provide the links for your assistance only, and we have no control over those other sites and do not endorse them in any way. Any use of those sites is at your sole risk, and you must direct any concerns regarding their products or services to them. We also provide access to third-party apps and software to enhance the functionality of our website. We have no control over those third-party apps and software, and do not make any warranties in relation to them. You use them at your own risk, and you must read and agree to their terms and conditions which govern your use of them. 
WE MAKE NO WARRANTIES OR GUARANTEES 
We cannot represent, warrant or guarantee that: 
 • our website will always be available, that your use will not be interrupted or that our website is free from viruses or secure; or 
 • our Content is accurate, complete, and current. 
 
For example, sometimes we will be making changes to our website, or you may come across an old landing page, historical information, incomplete pages, or inaccuracies. Whilst we cannot guarantee these matters will be corrected, please email us at info@soulcalling.com if you find any issues. 
Important Disclaimers: 
 • Website content is for informational purposes only 
 • Nothing on this website constitutes medical, therapeutic, psychological, legal, or financial advice 
 • We make no guarantees regarding outcomes from any information provided 
 • You should consult qualified professionals before making health, financial, or legal decisions 
 • Any testimonials represent individual experiences and do not guarantee similar results 
 • Your use of website information and any decisions based thereon are entirely at your own risk 
 • We disclaim all warranties regarding the accuracy, completeness, or suitability of website content for your particular circumstances 
 
LIMITATION OF LIABILITY AND INDEMNITY 
Subject to any non-excludable rights under the Australian Consumer Law: (a) We exclude all liability for any Loss or Damage arising from your use of this website (b) We exclude liability for indirect, consequential, special, or punitive damages (c) We exclude liability for loss of profits, data, revenue, or business opportunities (d) These limitations apply regardless of the legal basis of your claim 
Nothing in these terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement. 
You indemnify us for any Claim arising out of or in connection with any third-party links, websites, apps, software, products and services; your breach of this Agreement, your breach of the law including your local laws, or your breach of the rights of a third party. This includes indemnity for misuse of website contact forms or communication tools and violation of applicable laws while using the website. 
Prohibited Activities include: 
 • Attempting to gain unauthorized access to our systems 
 • Using automated tools, bots, or scrapers to access our website 
 • Interfering with website functionality or security 
 • Uploading malicious code, viruses, or harmful content 
 • Providing false information in any forms 
 • Using the website for illegal activities 
 • Circumventing security measures or access controls 
 
OTHER 
This Agreement is governed by the laws in NSW, Australia, and the parties submit to the jurisdiction of the courts of NSW, Australia. If any part of these terms and conditions is not enforceable, it shall be severed from this Agreement and the remaining provisions will be in full force and effect. The obligations and liabilities in this Agreement survive termination. The failure to exercise our rights or enforce a provision under this Agreement does not waive the future operation of that right or ability to enforce the provision. 
Privacy and Security: 
 • Your use is also governed by our Privacy Policy [insert link] 
 • While we implement reasonable security measures, no online system is completely secure 
 • You are responsible for any information you choose to submit through our website 
 • We cannot guarantee the security of data transmitted over the internet 
 • You provide information to our website at your own risk 
 
We may suspend or terminate your access to our website immediately without notice for: 
 • Breach of these Terms 
 • Illegal conduct 
 • Misuse of our website or systems 
 • Any conduct we deem harmful to our business or other users 
All notices regarding website access will be posted on our website or sent to any email address you provide through our contact forms. 
We do not guarantee continuous, uninterrupted access to our website and may suspend or modify the website at any time for maintenance, updates, or other business reasons. 
These Terms do not create any partnership, joint venture, or agency relationship between you and Soul Calling. 
 
DEFINITIONS 
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. 
Content means any content on our website, and could be any trademarks, brand names, logos, all copy, images, art, graphics, music, audio, videos, designs or any other content. 
Loss or Damage means any loss or damage including, but not limited to, any loss of salary, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss or damage to reputation, loss of data, personal injury, property damage or legal costs. 
We, us, or our means Soul Calling [ABN 64356292479] and includes any of our employees, agents, partners, and contractors. 
 


TERMS OF SERVICE FOR MEMBERSHIP SERVICES 
 
These Terms of Service ("Terms") govern your membership in The Star Priestess Circle operated by Soul Calling ABN 64356292479 ("we", "us", "our", "Service Provider"). By purchasing or accessing our membership services ("Membership Services"), you ("you", "your", "Member") acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not purchase or use the Membership Services. 
 
NOTICE TO CONSUMERS IN THE EUROPEAN UNION AND UNITED KINGDOM 
If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from this contract within 14 days of purchase without giving any reason, in accordance with applicable consumer protection laws. 
However, you acknowledge and expressly agree that by accessing any Membership Services, Materials, or content before the expiry of the 14-day withdrawal period, you are requesting that we begin performance of the contract immediately, and you thereby waive your right of withdrawal. 
If you wish to exercise your right of withdrawal before accessing any services, you must notify us in writing at info@soulcalling.com within 14 days of purchase. 
For EU and UK residents, additional data protection rights may apply as set out in our Privacy Policy. We process personal information in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and UK GDPR. 
 
1. THE STAR PRIESTESS CIRCLE MEMBERSHIP WE PROVIDE 
By purchasing a Membership to The Star Priestess Circle, you are entitled to access the following features and services: 
 
1.1 Weekly Goddess Transmission (Live Session, 45-60 minutes) 
Live online session including myth, teaching, and embodiment practices focused on the "Archetype of the Month." These sessions are designed to deepen spiritual awareness, enhance intuitive capacity, and support integration of teachings into daily life. Replays of each session will be made available to Members for a minimum period of thirty (30) days following the live session, subject to technical availability. We reserve the right to extend this period at our sole discretion. 
 
1.2 Q&A and Hot Seat Channeling 
Live group Q&A sessions where members may submit questions and receive intuitive guidance. During each call, we will randomly select one participant for a 10-minute channeled session ("hot seat coaching") to receive tailored intuitive insight. 
 
1.3 Daily Oracle and Meditation Emails 
A daily email delivered at approximately 7:00am Australian Eastern Standard Time (AEST) (subject to technical availability and email delivery systems beyond our reasonable control) containing a short oracle message and a 5-7 minute guided meditation. Messages are personalised to support spiritual development, daily focus, and soul-aligned decision-making. This service is designed as a daily energetic practice but is not guaranteed to deliver specific outcomes. 
 
1.4 Meditation and Transmission Library 
Unlimited access to an on-demand library of pre-recorded meditations, transmissions, and energetic activations, except during scheduled maintenance periods or technical outages beyond our reasonable control. We reserve the right to add, update, enhance, or remove content from the library at our discretion, provided that we maintain a reasonable library of content consistent with the nature of the Membership Services described herein. Content topics include sovereignty, boundary repair, cord-cutting, past-life clearing, starlight anchoring, heart healing, lunar attunement, and similar practices. 
 
1.5 Priestess Empowerment Practices (Mini-Workshops) 
Short, practical workshops and rituals designed to support energetic clearing, karmic release, reclaiming personal power, and connecting with higher guidance. 
 
1.6 Moon, Astrological, and Archetypal Guidance 
Periodic written or recorded updates on current astrological energies and archetypal themes. Guidance on energetic focus, what to release, and how to work with cosmic cycles for alignment. 
 
1.7 Private Sacred Community 
Access to a private online community platform for sharing experiences, receiving support, and connecting with other members. We reserve the right to monitor, review, and moderate all posts and communications within the community platform. While we strive to foster mutual respect, confidentiality, and a supportive group environment, we do not guarantee the conduct of other Members and are not liable for any interactions, disputes, or harm arising from Member-to-Member communications within the community platform. 
 
1.8 Materials 
Throughout your Membership, you will receive access to various documents, videos, and worksheets (collectively, the "Materials") via our membership portal on our website. 
 
1.9 Platform and Technology Changes 
Access to certain features or content of our Online Membership may vary if we change providers or platforms. We reserve the right to modify the technology platform or service providers we use to deliver our courses. While we strive to ensure continuous access to all course materials, certain features or content may be temporarily or permanently altered, unavailable, or replaced due to such changes. We will endeavour to provide notice of any significant changes affecting access to course content and will make reasonable efforts to ensure that any transition to a new platform is as seamless as possible for participants. 
 
 
2. BEFORE PURCHASE 
2.1 Things you need to know before purchasing a Membership 
Before you join us, there are a few things you should know: 
a) you need to be over 18 years of age; 
b) please give us complete and accurate information, and let us know if anything changes; 
c) you need to use any special offers or gift codes or coupons at the time of purchase; they cannot be applied after the fact; and 
d) you need to have adequate technology setup and internet access to make use of the Membership Services. We use a membership portal on our website at www.soulcalling.com.  
You acknowledge and agree that: (i) you are solely responsible for obtaining and maintaining all equipment, software, and internet connectivity required to access the Membership Services; (ii) you are solely responsible for implementing and maintaining appropriate security measures on your devices, including but not limited to anti-virus software, firewalls, secure passwords, and up-to-date operating systems; (iii) we are not responsible for any technical issues, internet connectivity problems, or device compatibility issues that may affect your access to the Membership Services; (iv) we are not liable for any security breaches, data loss, unauthorised access, malware, viruses, or other cybersecurity incidents that occur due to inadequate security measures on your devices or networks; (v) you must immediately notify us if you become aware of any unauthorised access to your account or any security breach; and (vi) no refunds or credits will be provided for inability to access Membership Services due to your technical issues, equipment failures, or internet connectivity problems. 
 
2.2 Suitability of the Membership 
This Membership involves personal growth and spiritual development work, including techniques such as meditation, mindset work, embodiment practices, and energetic practices. It is not suitable for children under 18 years of age. 
 
2.3 Understanding the Nature of the Services 
The teachings, practices, and guidance provided through The Star Priestess Circle are spiritual and subjective in nature. What resonates deeply with some participants may not resonate with others. Whilst we will endeavour to accommodate all participants where reasonably practicable, we cannot please everyone, and each person's experience will be unique to them. 
We are committed to providing an inclusive and welcoming environment for all Members. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law. If you require any reasonable accommodations to access or participate in the Membership Services due to a disability, please contact us at info@soulcalling.com and we may work with you to provide appropriate accommodations where reasonably practicable. However, you acknowledge that the nature of certain spiritual practices and embodiment work may have inherent limitations that cannot be modified without fundamentally altering the services provided. 
 
2.4 Schedule Changes and Session Cancellation 
We reserve the right to modify the schedule for live sessions and mentoring at any time, including making adjustments or cancellations at short notice due to circumstances such as illness or unforeseen events. While we strive to provide timely notice of any changes, you acknowledge and agree that we are not obligated to offer refunds, discounts, or other compensation for any schedule changes or session cancellations. We appreciate your understanding and flexibility as we endeavour to deliver a consistent and enriching Membership experience. 
 
3. YOUR COMMITMENTS AND RESPONSIBILITIES 
3.1 Active Participation and Personal Responsibility 
By joining The Star Priestess Circle, you acknowledge and agree to the following: 
a) Personal Transformation Process: You understand that this program is not a quick fix, but a guided process of inner transformation that requires your active participation. 
b) Full Engagement: You acknowledge that the Membership Services are designed to support personal transformation through active participation in practices, exercises, meditations, and self-inquiry. You understand that your results depend on your level of engagement and that we bear no responsibility for outcomes resulting from your level of participation or non-participation. 
c) Personal Responsibility: You accept full responsibility for your own healing, growth, and decisions throughout and after the Membership. 
d) Active Attendance: You commit to attending live sessions and participating actively in the group space to the best of your ability. 
e) Consistent Engagement: You understand that consistent engagement is a key part of the learning and integration process. 
f) Integration Work: You agree to complete the exercises, journaling, and integration work between sessions as recommended. 
g) Respect and Confidentiality: You commit to treating all other participants and facilitators with respect, compassion, and confidentiality. 
h) Privacy of Others: You agree not to share anyone's personal experiences or stories outside the Membership space. 
i) Sacred Space: You understand that this is a sacred learning environment and commit to contributing to it with integrity, kindness, and an open heart. 
j) Openness and Curiosity: You commit to approaching this journey with curiosity and openness, even when faced with challenges or discomfort. 
k) Embracing Resistance: You understand that resistance is a natural part of transformation and agree to stay engaged with the process rather than withdraw. 
l) Self-Care and Boundaries: You acknowledge and agree that: (i) you are solely responsible for monitoring your own physical, emotional, and mental wellbeing throughout your participation in the Membership Services; (ii) you will seek appropriate professional support (medical, psychological, or otherwise) if needed; (iii) you have the right and responsibility to discontinue participation in any practice or session that feels uncomfortable or inappropriate for you; (iv) we cannot be held liable for any adverse effects, injuries, or harm resulting from your participation in any practice or session, including where you continue participation against your better judgment or contrary to professional advice; and (v) you will immediately discontinue any practice and seek appropriate professional help if you experience any physical or psychological distress. 
m) Communication: You understand that you are responsible for communicating your boundaries and for seeking help beyond the scope of this program if necessary. 
 
3.2 Sole Responsibility for Outcomes 
You acknowledge and agree that you are solely responsible for your own success and outcomes during your Membership. 
 
4. IMPORTANT DISCLAIMERS AND ACKNOWLEDGEMENTS 
4.1 Not Medical, Psychological, or Therapeutic Advice 
The Membership Services, Materials, teachings, and guidance we provide are not, and are not intended to be, a substitute for independent professional health, medical, psychological, or therapeutic advice, diagnosis, or treatment. Participation in The Star Priestess Circle is entirely voluntary and at your sole risk. 
You represent, warrant, and agree that: (i) if you are experiencing or have experienced mental health challenges, psychological distress, trauma, or any medical conditions, you have consulted with and obtained clearance from appropriate licensed healthcare professionals before participating in the Membership Services; (ii) you are not currently in crisis or experiencing acute psychological distress; (iii) participation in the Membership Services is appropriate and safe for your current mental and physical health status; (iv) you will immediately cease participation and seek professional help if you experience any adverse psychological or physical reactions; and (v) you understand that certain practices may trigger emotional responses or memories, and you accept full responsibility for managing such responses. 
We are not licensed health practitioners, medical doctors, psychologists, psychiatrists, therapists, or counsellors. The Membership Services are spiritual, educational, and experiential in nature only. We make no representations or warranties regarding any health, psychological, or therapeutic benefits. You release us from any and all liability for any physical, psychological, emotional, or mental harm arising from your participation in the Membership Services. 
 
4.2 Subjective and Personal Nature of Spiritual Work 
Spiritual teachings, intuitive guidance, and energetic practices are deeply subjective. Some sessions may bring up emotions or discomfort as part of the transformation process. What feels meaningful to one person may not resonate with another. We will do our best to support all participants, but we cannot guarantee that every teaching or practice will suit your personal preferences or needs. 
 
4.3 No Guaranteed Outcomes 
We do not guarantee, warrant, or represent any specific results, outcomes, benefits, or experiences from your participation in the Membership Services. The Materials and teachings we provide are designed to be general in nature and to provide a foundation for spiritual development. However, every person's situation, goals, circumstances, and responses are unique. 
You acknowledge and agree that: (i) we make no guarantees that the Membership Services will meet your individual needs, expectations, or desired outcomes; (ii) your outcomes and experiences are dependent on numerous factors including but not limited to your level of engagement, personal circumstances, prior experiences, psychological state, commitment, and other factors beyond our control; (iii) testimonials or results achieved by other Members do not guarantee similar results for you; and (iv) any statements about potential benefits or outcomes are expressions of opinion only and not guarantees of results. 
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Membership Services. 
 
4.4 Potential Errors and Technical Issues 
Whilst we aim to do our best, please be aware that there could be: 
a) occasional errors or omissions in Membership Services descriptions, prices, availability and promotions; 
b) some Membership offerings with limited places, and some that are limited to certain regions or groups of people; and 
c) technical problems downloading Materials, accessing the membership portal, or using online software. 
Except as required by law, we cannot guarantee the accuracy of all information or the continuous availability of the Membership Services. We also cannot guarantee the results of the Membership as they are dependent on your active participation and personal circumstances. We may occasionally update features, functionality, or content of the Membership Services to improve your experience. In the event of significant changes to core features or platform migrations that materially affect your access to the Membership Services, we will provide reasonable advance notice via email or through the platform. We will make reasonable efforts to minimize disruption during any technology updates or migrations. 
 
4.5 Third Party Recommendations 
During your Membership we may make recommendations of suppliers for various products or services. Whilst we aim to make good recommendations, if you purchase from any third party supplier, that is a contract between you and them, not us. We are not responsible for their products, services, or conduct. 
 
5. PAYMENTS 
5.1 Membership Fee and Payment Options 
You may choose to pay for your Membership on either a monthly or yearly basis. The applicable Membership Fee will be displayed at the time of purchase. If you elect to pay via an instalment plan for any of our offerings (including but not limited to online courses, retreats, or other programs), you acknowledge that the instalment schedule represents your selected payment method for the total program fee. While we encourage full participation to maximize your experience, we understand that circumstances may change. If you need to discuss your payment arrangements due to unforeseen circumstances, please contact us to explore available options. 
 
5.2 Automatic Recurring Payments 
The Membership Fee is automatically deducted from your nominated payment method on a recurring basis and will continue until you or we cancel your Membership in accordance with the cancellation or termination terms below. Members may cancel at any time through their account settings or by contacting us, with cancellation taking effect at the end of the current billing period for which payment has been made. 
You authorise us to: 
a) deduct the Membership Fee and all other accrued and owing fees from your debit or credit card; and 
b) deduct any applicable currency conversion fees or financial service provider fees where relevant. 
 
5.3 Sufficient Funds 
You must ensure that sufficient funds are available in your nominated account to meet any withdrawals made by us on their scheduled due dates. Where payment is defaulted or not received, you authorise us to process another payment on your nominated payment method. 
 
5.4 Minimum Term 
The Membership operates on a month-to-month basis with a minimum term of one (1) month. You may cancel at any time after the initial one-month period in accordance with clause 9 below. 
 
6. AFTER PURCHASE 
6.1 Account Security and Access 
After purchasing your Membership, there are a few important things you should know: 
a) please maintain the confidentiality of your login and password for your account; 
b) please contact us by email at info@soulcalling.com if you have any difficulty downloading any Materials, or if you have issues with your Membership; 
c) please ask our prior written consent before any publication of information about us; and 
d) if there is a dispute, please keep all communications confidential. 
 
6.2 Restrictions on Use of Materials 
You must not allow any other people to use the Materials or your account, or to reproduce, duplicate, copy, sell, re-sell or exploit the Materials in any way. The Materials are for your personal use only during your Membership. 
 
7. COMMUNITY GUIDELINES AND GROUP SESSIONS 
7.1 Participation in the Sacred Community 
We love it when our participants engage with us and each other in the community. However, we do have some rules that we ask everyone to follow to maintain a positive, safe, and supportive environment for all. 
 
7.2 Respectful and Supportive Conduct 
We ask that you be respectful to your fellow participants at all times. We want to maintain a positive and supportive learning environment for everyone, so please refrain from any disruptive or disrespectful behaviour, including bullying, harassment, or any conduct that makes others feel unsafe or uncomfortable. 
If you become disruptive or disrespectful, we may need to exclude you from any group sessions or events to ensure that everyone else can continue learning and engaging in a safe and respectful environment. 
 
7.3 Contact with Other Participants 
Please do not directly contact other participants without their consent. Any interactions with other participants are solely at your own risk. We want everyone to feel comfortable and safe during their Membership experience. 
 
7.4 Confidentiality and Privacy 
We understand that during group sessions, you and others may share personal or sensitive information. We want to ensure that everyone feels safe and supported, so we ask that you keep all information shared by other participants confidential and do not disclose it to anyone outside the Membership. 
We also kindly ask that you do not record any group sessions, as this could compromise the confidentiality and privacy of all participants. 
Rest assured, we take your privacy seriously and we will not disclose any Confidential Information unless we are required to by law. You can find more information about how we handle personal information in our Privacy Policy on our website. 
We want to remind you that while we encourage confidential communication and implement reasonable security measures, we cannot guarantee that the delivery of the Membership Services and any Materials will be completely secure from interception, hacking, or unauthorised access by third parties. You acknowledge and accept the inherent security risks associated with internet-based services and electronic communications. You agree that we are not liable for any unauthorised access to, interception of, or disclosure of your information or communications that occurs despite our reasonable security measures, particularly where such incidents result from factors beyond our reasonable control or from inadequate security practices on your end. 
 
7.5 Posting Guidelines 
We want our community to be a welcoming and respectful place for all participants. To ensure this, we kindly ask that you do not post any content that could be deemed inappropriate or offensive, such as content that is defamatory, obscene, abusive, threatening, or discriminatory. 
Additionally, we ask that you refrain from posting any content that is immoral, illegal, or that breaches the rights of any third party, including their intellectual property or privacy rights. Please also do not use the community space for commercial or promotional purposes without our prior written consent. 
Please keep in mind that you are responsible for the accuracy, completeness, and timeliness of all your posts. While we are not responsible for any of your posts or those of other participants, we reserve the right to remove any posts that breach these guidelines. 
By posting in our community, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and display your posts in connection with the Membership and community, and you waive any Moral Rights in those posts. You acknowledge and agree that your community contributions may remain visible and accessible to other Members after your Membership terminates or is cancelled, as community continuity and historical context benefit all Members. However, we reserve the right to remove, archive, or anonymise your contributions at our sole discretion. We value your contributions to our community and appreciate your cooperation in maintaining a positive space. 
 
7.6 Emergency and Crisis Situations 
You acknowledge and agree that we are not emergency responders and are not readily available for crisis situations. If you are experiencing a crisis or emergency, you must contact an emergency service immediately (such as 000 in Australia, Lifeline on 13 11 14, or Beyond Blue on 1300 22 4636). 
In some circumstances we may need to suspend or even terminate a group session where a participant is experiencing a crisis. Where we see any risk to a participant's safety, we will immediately terminate the session and direct the participant to appropriate emergency services. 
 
8. RECORDINGS, CONSENT, TESTIMONIALS, AND MARKETING 
8.1 Recording of Sessions and Consent 
We may record online events and sessions that you participate in (including audio, video, chat contributions, or photographs) for archival, educational, or promotional purposes. By participating in any session, you: 
a) consent to being recorded (including video, audio, and any chat or written contributions); 
b) grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, distribute, and display such recordings in connection with the Membership Services and our business; and 
c) waive any Moral Rights you may have in relation to such recordings. 
If you do not wish to be recorded or identified in session recordings, you must: 
a) keep your camera turned off at all times during the session; 
b) use an anonymised or pseudonymous display name that does not identify you; 
c) refrain from making verbal contributions or sharing identifying information during the session; and 
d) notify us in writing at info@soulcalling.com in advance of the session. 
We cannot guarantee complete anonymity if you choose to participate verbally or share identifying information, even with your camera off. We will not publish, share or otherwise disclose any member's Confidential Information in recordings without that participant's prior written consent. 
 
8.2 Testimonials and Case Studies 
We love hearing from you about your experience with us. If you have any photos, videos, testimonials, and/or case studies, we would be thrilled if you would share them with us. We may use them for marketing or promotional purposes. 
However, please note that by providing us with photos, videos, testimonials, and/or case studies, you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 (Cth). You also consent to us using your name, image, and likeness in connection with these materials in a manner that is not misleading and is consistent with the nature of the services, and you waive any Moral Rights you may have in them. 
 
9. CANCELLATION AND TERMINATION 
9.1 If You Need to Cancel Your Membership 
Your Membership will automatically renew at the end of each billing period (monthly or yearly) and you will be charged the then-current Membership Fee unless you cancel prior to the renewal date. If you need to cancel your Membership, please email us at info@soulcalling.com with at least seven (7) days' notice before your next billing date so that you will not be billed automatically for the following billing period. We will process your cancellation and confirm receipt of your cancellation request. 
All Membership Services are provided for the duration of the billing period (monthly or yearly) for which payment has been received. No refunds will be provided for partial months or unused time within a billing period, except as required by Australian Consumer Law. 
Where you have elected to pay for any Services (including online courses, retreats, or other offerings) via an instalment payment plan rather than a subscription, you acknowledge and agree that: (a) you remain liable for all agreed instalments unless we agree otherwise in writing; (b) all scheduled instalment payments remain due and payable in full according to the payment schedule; (c) non-attendance, non-participation, or your decision to discontinue use of the Services does not automatically relieve you of your obligation to pay remaining instalments; and (d) if you need to discuss your payment arrangements due to unforeseen circumstances, please contact us to explore available options. This clause applies to all payment plans offered for any of our Services, including but not limited to online courses, retreats, workshops, and programs. 
 
9.2 If We Need to Cancel the Membership 
On occasion, we may cancel the Membership Services where we are no longer able to provide them. In these or similar circumstances where we cancel, we will provide you with a pro rata refund for any prepaid fees for the unused portion of your Membership. 
 
9.3 Termination for Breach or Misconduct 
We may change, suspend, or stop providing our Membership Services, Website, and Services at any time. We may also suspend or terminate your access to our Website and Services, and disable your Membership at any time if: 
a) you breach these Terms; 
b) you engage in disruptive, disrespectful, or inappropriate behaviour toward us or other participants; 
c) your payment is dishonoured or fails; 
d) we suspect fraudulent or unlawful activity; or 
e) we reasonably determine, acting in good faith, that continuing your Membership is not in the best interests of the community or our business. 
In the event of termination for breach or misconduct, no refund will be provided for any prepaid fees. 
 
10. INTELLECTUAL PROPERTY 
We own or have the necessary licences to use all Intellectual Property Rights in our Materials, including but not limited to all meditations, transmissions, teachings, course content, videos, documents, worksheets, and community content created by us. We warrant that we have all necessary rights to grant the licence set out in this Agreement and that your use of the Materials in accordance with this Agreement will not infringe any third party's Intellectual Property Rights. 
 
10.1 Your Licence to Use Materials 
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Materials solely for your personal, non-commercial use during the term of your Membership. This licence does not include any right to download, copy, or retain the Materials beyond temporary caching necessary for viewing. This licence terminates automatically and immediately upon cancellation or termination of your Membership for any reason, and you must immediately cease all use of and delete any copies of the Materials in your possession or control. 
 
10.2 Restrictions on Use 
You must not, and must not permit any third party to: 
a) reproduce, distribute, publicly display, publicly perform, republish, or download (except for temporary caching) any of our Materials for purposes unrelated to the Services; 
b) remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Materials; 
c) use the Materials in any manner that competes with Soul Calling's business; or 
d) share your login credentials or allow any other person to access the Materials using your account. 
Soul Calling may modify, create derivative works of, store, and commercially exploit the Materials as necessary to provide and improve the Services. 
 
10.3 Community Content and Moderation 
You may have the opportunity to contribute content to community forums, discussion boards, or other interactive features of the Membership Services (Community Content). By posting or submitting Community Content, you: 
a) grant us a perpetual, worldwide, royalty-free, irrevocable, transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such Community Content in connection with the Membership Services and our business; 
b) represent and warrant that you own or have all necessary rights to grant this licence; and 
c) acknowledge that your Community Content may remain visible to other members even after your Membership is terminated, unless you request removal in writing or we determine removal is appropriate. 
We reserve the right, but have no obligation, to: (a) monitor, review, and moderate all Community Content and member interactions; (b) remove, edit, or refuse to post any Community Content that we determine, in our sole discretion, violates this Agreement, is harmful, offensive, inappropriate, or otherwise objectionable; (c) suspend or terminate the Membership of any member who posts inappropriate or harmful content, engages in disruptive behaviour, or violates community standards, without refund of any prepaid fees; (d) export, archive, or migrate Community Content if we change platforms or systems; and (e) preserve Community Content for legal, safety, or business purposes even after a member's termination. 
 
10.4 Platform and Technology Updates 
We reserve the right to migrate, modify, update, or change the technology platforms, software, or systems used to deliver the Membership Services at any time without prior notice. You acknowledge and agree that: (a) the method of accessing the Materials and Membership Services may change due to technological updates or platform migrations; (b) certain features or functionality may be added, modified, or removed over time; (c) we will use reasonable efforts to maintain substantially similar access and functionality during any migration, but the exact user experience may differ; and (d) we are not liable for any temporary disruption, change in functionality, or differences in user experience resulting from technological changes, platform migrations, or system updates. 
 
11. AUSTRALIAN CONSUMER LAW AND REFUNDS 
Our Membership Services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the Membership Services, you are entitled to cancel your Membership and receive a refund for the unused portion, or to receive compensation for the reduction in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure is not a major failure, you are entitled to have the problem rectified within a reasonable time, and if we fail to do so, you may cancel your Membership and obtain a refund for the unused portion. 
Subject to the guarantees under the Australian Consumer Law which cannot be excluded, we do not warrant that the Membership Services will meet your expectations or that any particular results will be achieved. We expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not provide refunds for changes of mind, where you fail to participate or engage with the Membership, or where you are dissatisfied with subjective aspects of the teachings or spiritual content, except as required by the Australian Consumer Law. 
 
12. LIABILITY AND INDEMNITY 
12.1 Limitation of Liability 
Subject to our obligations under the Australian Consumer Law and except for liability that cannot be excluded or limited by law (including liability for death or personal injury caused by our negligence, fraud, or breach of a consumer guarantee under the Australian Consumer Law), we exclude all liability for any Loss or Damage arising from or in connection with: (a) your use of or inability to use our Website, Services, or Membership Services; (b) any errors, omissions, or inaccuracies in content; (c) any unauthorised access to or use of our servers or systems; (d) any interruption, suspension, or cessation of services; (e) any bugs, viruses, or other harmful code transmitted through our systems; (f) any emotional, psychological, spiritual, or personal outcomes from your participation in the Membership; or (g) any conduct or content of any third party or other member. This exclusion applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. 
To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option, to: 
a) the replacement of the Membership Services or the supply of equivalent services; or 
b) the payment of the cost of acquiring equivalent Membership Services. 
Subject to our obligations under the Australian Consumer Law and except for liability that cannot be excluded or limited by law (including liability for death or personal injury caused by our negligence, fraud, or breach of a consumer guarantee under the Australian Consumer Law), our total aggregate liability to you for all claims arising out of or in connection with this Agreement, whether in contract, tort (including negligence), statute, equity, or otherwise, will not exceed the total amount of Membership Fees actually paid by you to us in the 12 months immediately preceding the event giving rise to the liability, or $100 AUD, whichever is greater. 
 
12.2 Your Indemnity to Us 
You agree to indemnify, defend, and hold harmless Soul Calling, its directors, officers, employees, agents, contractors, and affiliates from and against any and all Claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or in connection with: (a) your breach of this Agreement; (b) your violation of any law, regulation, or third party rights; (c) your misuse of the Materials or Membership Services; (d) any information or content you provide to us, including any Community Content; (e) your breach of confidentiality obligations; (f) any negligent or wrongful act or omission by you; (g) any claim that your use of the Membership Services infringes or violates any third party rights; (h) any security breach, unauthorised access, or data compromise resulting from your failure to maintain secure device configuration, use of weak passwords, sharing of login credentials, or other failure to follow reasonable security practices; or (i) any malware, viruses, or harmful code transmitted through your device or account. This indemnity survives termination of this Agreement. 
 
12.3 User Security Responsibilities 
You are solely responsible for: (a) maintaining the security and confidentiality of your account credentials and password; (b) ensuring your devices, systems, and networks used to access the Membership Services are properly configured with appropriate security measures, including up-to-date antivirus software, firewalls, and security patches; (c) all activities that occur under your account; and (d) immediately notifying us of any unauthorised use of your account or any other security breach. 
We are not liable for any loss, damage, or security breach resulting from: (a) your failure to maintain adequate security measures on your devices or systems; (b) your use of weak, compromised, or shared passwords; (c) your failure to keep your devices and software updated; (d) unauthorised access to your account resulting from your actions or omissions; or (e) any malware, viruses, or security threats originating from your devices or networks. You acknowledge that internet-based services carry inherent security risks and that we cannot guarantee absolute security of data transmission or storage. 
 
13. FORCE MAJEURE 
Where there is a Force Majeure Event, we will not be considered in breach of this Agreement to the extent that our obligations are prevented, hindered, or delayed by such event, provided that we: (a) promptly notify you of the Force Majeure Event; (b) use reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable; and (c) only claim relief for the period that the Force Majeure Event continues. We will not incur any liability to you in relation to any obligations that are affected by a Force Majeure Event. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate this Agreement by providing 14 days' written notice to the other party. Upon such termination, you will be entitled to a pro-rata refund of any prepaid Membership Fees for the unused portion of your Membership. 
 
14. DISPUTE RESOLUTION 
In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement (Dispute), the parties agree to follow this dispute resolution process: 
a) either party may give written notice to the other party specifying the Dispute; 
b) within 14 days of such notice, senior representatives of both parties must meet and negotiate in good faith to resolve the Dispute; 
c) if the Dispute is not resolved within 30 days of the notice, either party may refer the Dispute to mediation by an independent mediator agreed upon by both parties or, failing agreement, appointed by the Resolution Institute; 
d) each party will bear their own costs of mediation and share equally the mediator's fees; and 
e) if the Dispute is not resolved within 60 days of referral to mediation, either party may pursue their legal remedies through the courts of New South Wales, Australia. 
Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court. 
 
15. GENERAL PROVISIONS 
15.1 Governing Law and Jurisdiction 
This Agreement is governed by the laws of New South Wales, Australia, and you and we submit to the exclusive jurisdiction of the courts of New South Wales, Australia. 
 
15.2 Entire Agreement 
This Agreement, together with our Privacy Policy and any other terms referenced herein, constitutes the entire agreement between you and us regarding your Membership and supersedes all prior agreements, understandings, and representations. 
 
15.3 Changes to These Terms 
We may update or change these Terms from time to time by posting the revised Terms on our Website and/or membership portal. We will notify you of any material changes by email to the email address you provided when registering, at least 30 days before the changes take effect (or such shorter period as may be reasonable in the circumstances). Material changes include changes that increase your obligations, reduce your rights, or increase our fees. Your continued use of the Membership Services after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you may terminate your Membership in accordance with clause 9.1 before the changes take effect. 
 
15.4 Severability 
If any provision of this Agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. 
 
15.5 Waiver 
No waiver of any breach of this Agreement will constitute a waiver of any other breach. Our failure to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision. 
 
15.6 Assignment 
You may not assign, transfer, sublicense, or otherwise deal with your rights or obligations under this Agreement without our prior written consent, which may be withheld in our absolute discretion. We may assign or transfer our rights and obligations under this Agreement to any third party (including in connection with a sale, merger, or reorganization of our business) by providing you with written notice. Any purported assignment by you in breach of this clause will be void and of no effect. 
 
15.7 Notices 
All notices under this Agreement must be in writing and sent to info@soulcalling.com (for notices to us) or to the email address you provided when registering (for notices to you). Notices are deemed received when sent by email. 
 
16. DEFINITIONS 
In this Agreement, unless the context otherwise requires: 
 
Agreement means these Terms of Service, together with our Privacy Policy and any other terms and conditions applicable to your use of our Website, Services, and Membership. 
 
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth). 
 
Claim means any claim, action, demand, proceeding, suit, or cause of action of any kind. 
 
Confidential Information means any information shared by participants during group sessions or in the private community that is personal, sensitive, or not publicly available. 
 
Force Majeure Event means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, internet or telecommunications failures, or any other similar event. 
 
Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets, and confidential information, whether registered or unregistered. 
 
Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to any loss of profits, revenue, savings, loss of data, emotional or psychological harm, or loss of opportunity. 
 
Materials means all content, documents, videos, worksheets, meditations, transmissions, recordings, teachings, and other materials provided as part of the Membership Services. 
 
Membership means your subscription to The Star Priestess Circle and access to the Membership Services. 
 
Membership Fee means the fee payable for your Membership, whether monthly or yearly, as displayed at the time of purchase. 
 
Membership Services means all services, content, and access provided as part of The Star Priestess Circle Membership, as described in clause 1 of this Agreement. 
 
Moral Rights has the meaning given in the Copyright Act 1968 (Cth). 
 
Privacy Policy means our privacy policy available on our Website at www.soulcalling.com. 
 
Services means any and all services we provide, including the Membership Services. 
 
Website means www.soulcalling.com and any associated platforms or portals used to deliver the Membership Services. 
 
we, us, our means Soul Calling, ABN 64356292479. 
 
you, your means you, the member or participant in The Star Priestess Circle. 
 
ACCEPTANCE OF TERMS 
By purchasing or subscribing to The Star Priestess Circle Membership, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. 
 
For questions or concerns, please contact us at: 
 
Soul Calling 
Email: info@soulcalling.com 
Website: www.soulcalling.com 
ABN: 64356292479 
 
Last Updated: 27.2.2026

TERMS OF SERVICE FOR ONLINE COURSES 
 
Hello and welcome to Soul Calling! We're so happy to have you join us for our Online Courses. These are our Terms of Service ("Terms") which apply to all Online Courses offered by Soul Calling. 
These Terms form a binding legal agreement between you and Soul Calling. By purchasing or enrolling in any Online Course, you acknowledge that you have read, understood, and agree to be bound by these Terms. 
 
IMPORTANT NOTICE TO CONSUMERS IN THE EUROPEAN UNION, UNITED KINGDOM, AND UNITED STATES 
European Union and United Kingdom Customers: If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason. However, because our Online Courses provide immediate access to digital content, by purchasing and accessing the course materials, you expressly request immediate performance and acknowledge that you will lose your right of withdrawal once you begin accessing the course content. By ticking the consent box at checkout, you: (a) expressly request that we begin providing the Online Course immediately upon purchase; (b) acknowledge that you will lose your right of withdrawal under the Consumer Rights Directive (EU) 2011/83 or Consumer Contracts Regulations 2013 (UK) once you access the course materials; and (c) understand that this waiver is required for immediate access to digital content. See clause 11.2 for further details. 
United States Customers: No statutory cooling-off period applies to online purchases of digital content under US federal law. Your purchase is governed by these Terms and applicable state consumer protection laws. See clause 11.2 for further details. 
 
1. ONLINE COURSES WE PROVIDE 
We offer the following Online Courses designed to support your personal and spiritual growth: 
a) Activate Your Inner Priestess 
b) Activate Your Intuitive Voice 
c) Activate Your Sacred Soulmate 
d) Return to The Temple Workshop: Activate Your Personal Goddess 
1.1 Nature and Purpose of Our Courses 
Our Online Courses are designed to support you in decoding and stepping into your true soul purpose, overcoming limitations and shortcomings, and achieving personal and spiritual growth. The courses incorporate various modalities including meditation, mindset work, embodiment practices, energetic clearing, journaling, and self-inquiry work. 
1.2 Course Materials and Platform 
Throughout your Online Course, you will receive access to various materials including videos, meditations, PDFs, recordings, workbooks, and other resources (collectively, "Materials"). These Materials will be delivered through our online membership platform accessible at www.soulcalling.com or such other platform as we may designate from time to time. 
1.3 Lifetime Access 
Upon purchase and full payment of any Online Course, you will receive lifetime access to the course materials, subject to the qualifications set out below. "Lifetime access" means access for the duration of the course's availability on our platform, which may be limited by business operations, platform changes, or discontinuation of specific courses. 
Whilst we strive to provide 24/7 access to the Online Course Materials, there may be times when we need to perform essential maintenance or updates. We will endeavor to provide you with advance notice of any scheduled maintenance. 
In the event that we determine it is necessary to discontinue offering a specific Online Course, we reserve the right to terminate the course with at least 90 days' advance notice. In such circumstances, you will be given reasonable opportunity to download all course materials for your personal use during this notice period. 
Similarly, in the unlikely event that we determine it necessary to cease business operations entirely, we will provide at least 90 days' advance notice and allow you reasonable opportunity to download all course materials to which you have lifetime access. 
Access to certain features or content of our Online Courses may vary if we change providers or platforms. We reserve the right to modify the technology, platform, or delivery method used to provide the Online Courses, provided that we maintain substantially similar access to the core course content and any essential features. 
 
2. BEFORE PURCHASE 
2.1 Things You Need to Know Before Purchasing 
Before you purchase any of our Online Courses, there are a few things you should know: 
a) Eligibility: You must be 18 years of age or older, or have parental/guardian consent to participate; 
b) Accurate Information: Please provide us with complete and accurate information at the time of purchase, and let us know if anything changes; 
c) Promotional Codes: You need to use any special offers, gift codes, or discounts at the time of purchase—they cannot be applied after the fact; 
d) Technical Requirements: You need to have adequate technology and internet access to participate in the Online Course. We use a membership portal and online video conferencing platform (such as Zoom) for delivery of live sessions where applicable. You are responsible for ensuring you have the necessary equipment and internet connection. 
2.2 Suitability of the Courses 
Our Online Courses involve personal and spiritual development work, including techniques such as meditation, mindset work, embodiment practices, and energetic clearing. These practices may bring up strong emotions, memories, or physical sensations. 
Before purchasing, please carefully consider whether this type of work is suitable for you at this time. If you have any concerns about your physical or mental health, or if you are currently experiencing significant psychological distress, we strongly recommend that you consult with an appropriately qualified healthcare professional before enrolling. 
See clause 9 (Mental Health and Crisis Disclaimer) for important information about mental health conditions and our courses. 
 
3. YOUR LICENCE AND INTELLECTUAL PROPERTY RIGHTS 
3.1 Non-Transferable Personal Use Licence 
By purchasing an Online Course, you are granted a limited, non-exclusive, non-transferable licence to access and use the course materials for your personal, non-commercial use only. This licence does not constitute a transfer of ownership or title in any of the Materials. 
3.2 Our Intellectual Property Rights 
All course content, including but not limited to videos, meditations, PDFs, recordings, workbooks, brand names, logos, and any other Materials, remain the exclusive property of Soul Calling and are protected by Australian and international intellectual property laws, including copyright, trademark, and other proprietary rights. 
3.3 Prohibited Uses 
You must not: 
a) use our content for commercial purposes without our prior written permission; 
b) resell, license, or distribute any of the Materials; 
c) use the Materials to teach your own programs or courses without our prior written permission; 
d) reproduce, duplicate, copy, or create derivative works from the Materials; 
e) remove or alter any copyright notices, trademarks, or proprietary marks from the Materials; or 
f) share your login credentials or allow any other person to access the Materials using your account. 
3.4 Account Security 
You are responsible for maintaining the confidentiality of your login details and password. You must not allow any other people to use your account or login details. You are responsible for any unauthorised use of your account. 
 
4. YOUR COMMITMENTS AND RESPONSIBILITIES 
4.1 Active Participation and Personal Responsibility 
To get the most benefit from our Online Courses and support your personal transformation, you acknowledge and agree to the following commitments: 
a) Transformation Process: You understand that this program is not a quick fix, but a guided process of inner transformation that requires your active participation, commitment, and self-responsibility; 
b) Full Engagement: You commit to showing up fully for the practices, exercises, meditations, and self-inquiry offered, knowing that your results depend on your willingness to engage; 
c) Personal Responsibility: You accept full responsibility for your own healing, growth, and decisions throughout and after the course; 
d) Active Attendance: You commit to attending live sessions (where applicable) and participating actively in the group space to the best of your ability; 
e) Consistent Engagement: You understand that consistent engagement is a key part of the learning and integration process; 
f) Integration Work: You agree to complete the exercises, journaling, and integration work between sessions as recommended; 
g) Respect and Confidentiality: You commit to treating all other participants and facilitators with respect, compassion, and confidentiality; 
h) Privacy of Others: You agree not to share anyone's personal experiences or stories outside the course space; 
i) Sacred Learning Environment: You understand that this is a sacred learning environment and commit to contributing to it with integrity, kindness, and respect; 
j) Openness and Curiosity: You commit to approaching this journey with curiosity and openness, even when faced with challenges or discomfort; 
k) Embracing Resistance: You understand that resistance is a natural part of transformation and agree to stay engaged with the process rather than withdrawing when it feels challenging; 
l) Self-Care and Boundaries: You commit to listening to your body, emotions, and intuition during this course and will seek additional support (medical, therapeutic, or otherwise) if needed; 
m) Communication of Needs: You understand that you are responsible for communicating your boundaries and for seeking help beyond the scope of this program when necessary. 
4.2 Sole Responsibility for Outcomes 
You acknowledge and agree that you are solely responsible for your own success and outcomes during and after the Online Course. Your results will vary depending on numerous factors including your commitment, effort, participation, personal circumstances, and willingness to apply the teachings. 
 
5. IMPORTANT DISCLAIMERS AND ACKNOWLEDGEMENTS 
5.1 Not Medical, Psychological, or Therapeutic Advice 
The Materials, teachings, and guidance we provide are not a substitute for independent professional health, medical, psychological, or therapeutic advice, diagnosis, or treatment. We are not medical doctors, psychologists, psychiatrists, or licensed therapists. 
Participation in our Online Courses is voluntary and at your own risk. If you are experiencing mental health challenges, psychological distress, or any medical condition, you should consult with an appropriately qualified healthcare professional before participating. 
5.2 Subjective and Personal Nature of Spiritual Work 
Spiritual or metaphysical teachings are subjective and intended for personal growth. What resonates deeply with one person may not resonate with another. We respect that everyone's spiritual journey is unique, and we encourage you to take what serves you and leave what does not. 
5.3 No Guaranteed Results 
The Materials we provide are designed to be general in nature, to provide a strong foundation for all participants. However, everybody's situation and circumstances are unique, and what works for one person may not work for another. 
We do not guarantee any specific results or outcomes whatsoever. Outcomes vary significantly from person to person and depend on numerous factors including your commitment, active participation, willingness to implement the teachings, personal circumstances, and many other variables beyond our control. 
5.4 Potential Errors and Technical Issues 
Whilst we aim to provide excellent service, please be aware that there could be: 
a) occasional errors or omissions in Online Course descriptions, prices, availability, and promotions; 
b) some Online Courses with limited places, and some that are limited to certain regions or groups of people; 
c) technical problems downloading Materials, accessing the membership portal, or using online software; or 
d) temporary interruptions to platform availability due to maintenance, updates, or technical difficulties. 
Except as required by law, we do not warrant or guarantee the accuracy, completeness, or currency of all information or the continuous availability of the platform or Materials. 
5.5 Third Party Recommendations 
During our Online Courses we may make recommendations of suppliers for various products or services. Whilst we aim to make good recommendations, if you choose to purchase from third party suppliers, you do so at your own risk. We are not responsible for the quality, safety, or suitability of any third party products or services, nor for any transactions you enter into with third parties. 
 
6. PAYMENTS 
6.1 Payment in Full or Payment Plan 
You may choose to pay for your Online Course either in full at the time of purchase or via a payment plan (where available). The payment options available to you will be clearly displayed at the time of purchase. 
6.2 Payment Requirements 
You must: 
a) make the deposit or full payment as required by us prior to commencement of the Online Course, as your place cannot be reserved or confirmed until payment is received; 
b) if paying by instalment plan, ensure that all instalments are paid on time in accordance with the payment schedule; and 
c) pay any applicable currency conversion fees or financial service provider fees where relevant. 
6.3 Payment by Instalments 
Where payments are made by instalments, you authorise us to charge your nominated payment method for each instalment on the scheduled due dates. You must ensure that your payment method has sufficient funds available on each due date. 
If any payment is dishonoured, declined, or otherwise fails, we may: 
a) suspend your access to the Online Course until payment is received; 
b) terminate your enrolment if payment remains outstanding for more than 14 days after the due date; and/or 
c) pursue recovery of the outstanding balance, including any interest and collection costs as set out in clause 6.4. 
For the avoidance of doubt, by enrolling in an Online Course and selecting a payment plan, you are entering into a commitment to pay the full course fee over the agreed payment schedule. You remain liable for the full course fee regardless of whether you complete the payment instalments or whether you access or complete the course materials. This obligation reflects your commitment to the full value of the course in exchange for the benefit of accessing the complete course content and the flexibility of instalment payments. 
6.4 Late Payments and Interest 
All invoices are due and payable within the timeframe specified on the invoice. Any late payments will incur interest at the rate of 10% per annum calculated daily from the due date until payment is received. You will also be liable for all reasonable costs and expenses (including legal costs on a solicitor-client basis) incurred by us in recovering any outstanding amounts. 
 
7. AFTER PURCHASE 
7.1 Important Information After Purchase 
After purchasing your Online Course, please note the following: 
a) Account Security: Please maintain the confidentiality of your login and password for your account; 
b) Technical Support: Please contact us by email at info@soulcalling.com if you have any difficulty downloading any Materials or accessing the course; 
c) Publication Consent: Please seek our prior written consent before any publication of information about us; 
d) Dispute Confidentiality: If there is a dispute, please keep all communications confidential; and 
e) Restrictions: You must not allow any other people to use the Materials or your account, or to copy, duplicate, sell, resell, or exploit the Materials for any purpose. 
 
8. COMMUNITY GUIDELINES AND GROUP SESSIONS 
8.1 Participation in Group Sessions and Community 
We love it when our participants engage with us and each other during the Online Course. However, we do have some rules that we ask everyone to follow to ensure that the experience is safe, respectful, and beneficial for all participants. 
8.2 Respectful and Supportive Conduct 
We ask that you be respectful to your fellow participants at all times. We want to maintain a positive and supportive learning environment for everyone. 
Respectful participation means no hate speech, harassment, bullying, or harmful behaviour is tolerated. All participants must engage with integrity, compassion, and respect for others' experiences, beliefs, and boundaries. 
If you become disruptive or disrespectful, we may need to exclude you from the group sessions or events to ensure that everyone else can continue learning in a safe and supportive environment. See clause 11 (Termination and Removal) for further details. 
8.3 Contact with Other Participants 
Please do not directly contact other participants without their consent. Any interactions with other participants are solely at your own risk. We want everyone to feel safe and comfortable, and we encourage you to respect each other's privacy and boundaries. 
8.4 Confidentiality, Privacy, and Recording 
We understand that during the group sessions, you and others may share personal or sensitive information. We want to ensure that everyone feels safe and supported. 
You must not record, photograph, screenshot, or capture any audio or video of group sessions, calls, or community interactions without our express prior written consent. This prohibition protects the privacy and safety of all participants. 
Rest assured, we take your privacy seriously. Any personal information you share in sessions, group calls, or community spaces will be treated as Confidential Information in accordance with clause 16 (Definitions) and will be handled in accordance with our Privacy Policy. 
While we encourage confidential communication and implement reasonable security measures, we cannot guarantee that the delivery of our Online Course and any Materials will be completely secure from interception, hacking, or unauthorised access by third parties. You participate in online sessions and share information at your own risk, acknowledging the inherent limitations of internet-based communications. 
8.5 Posting Guidelines and Intellectual Property 
We want our community to be a welcoming and respectful place for all participants. To ensure this, we kindly ask that you do not post any content that is defamatory, offensive, discriminatory, sexually explicit, violent, threatening, harassing, or otherwise inappropriate. 
Additionally, we ask that you refrain from posting any content that is illegal or that breaches the rights of any third party, including intellectual property rights, privacy rights, or confidentiality obligations. 
Please keep in mind that you are responsible for the accuracy, completeness, and appropriateness of all your posts. While we are not responsible for any of your posts or the posts of other participants, we reserve the right to remove any content that we determine, in our sole discretion, violates these guidelines or is otherwise inappropriate. 
By posting in our community forums, group discussions, or any course-related platform, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your posts and content in connection with operating, improving, or promoting the courses, community, and our business operations. You retain ownership of your posts, but this licence allows us to use community contributions to enhance the learning environment and showcase the value of our programs. 
8.6 Emergency and Crisis Situations 
You acknowledge and agree that we are not emergency responders and are not readily available for crisis situations. If you are experiencing a crisis or emergency, you must seek appropriate professional support immediately by contacting emergency services (call 000 in Australia) or a mental health crisis line (such as Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636). 
In some circumstances we may need to suspend or even terminate a group session where a participant is experiencing a crisis. Where we identify any immediate risk to a participant's safety or wellbeing during a session, we will prioritise that person's safety and may pause or conclude the session to ensure they receive appropriate support. 
See clause 9 (Mental Health and Crisis Disclaimer) for further important information. 
 
9. MENTAL HEALTH AND CRISIS DISCLAIMER 
9.1 Not a Substitute for Professional Care 
The Online Courses are wellness and personal development programs and are not a substitute for professional mental health treatment, psychotherapy, counselling, psychiatric care, or medical treatment. We are not mental health professionals, therapists, counsellors, or medical practitioners. 
The practices, techniques, and teachings in our courses are designed for personal and spiritual growth and are not intended to diagnose, treat, cure, or prevent any mental health condition or medical illness. 
9.2 Pre-Existing Mental Health Conditions 
If you have current or past mental health challenges, psychiatric conditions, psychological distress, or are taking medication for mental health conditions, you must consult with your treating healthcare provider or mental health professional before purchasing or participating in the Online Course to ensure that participation is appropriate for your circumstances. 
By participating, you represent that you have either: 
a) consulted with your healthcare provider and determined that participation is appropriate for you; or 
b) do not have any mental health conditions that would make participation inappropriate or unsafe. 
We reserve the right to request reasonable evidence that you have obtained appropriate medical advice regarding your participation, and to refuse or terminate participation if we reasonably believe that the Online Course is not suitable for your current circumstances or that your participation may pose a risk to your wellbeing or the wellbeing of other participants. 
9.3 Crisis and Emergency Situations 
We are not emergency responders and cannot provide crisis intervention, emergency mental health treatment, or psychiatric care. If you experience psychological distress, suicidal thoughts, or a mental health crisis at any time, you must immediately: 
a) seek appropriate professional support through local emergency services (call 000 in Australia); 
b) contact a mental health crisis line (such as Lifeline 13 11 14 or Beyond Blue 1300 22 4636); or 
c) attend the nearest hospital emergency department. 
We may remove any participant from the Online Course if we reasonably determine that the participant's mental health or safety is at risk, or that the participant's condition requires a level of care beyond the scope of our wellness and personal development programs. 
9.4 Limitation of Responsibility 
Subject to our obligations under the Australian Consumer Law and other applicable consumer protection laws that cannot be excluded, we are not responsible for any psychological, emotional, or mental health outcomes arising from your participation in the Online Course, except where such outcomes result directly from our negligence or breach of a duty of care owed to you. 
Nothing in this clause limits or excludes any consumer guarantee, right, or remedy under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement. 
 
10. RECORDINGS, TESTIMONIALS, AND MARKETING 
10.1 Recording of Online Events 
We may record the online events, sessions, and group calls in which you participate (including audio, video, or photographs) for our educational, training, marketing, and business purposes. By participating in recorded sessions, you acknowledge and consent to such recording. 
If you do not wish to be recorded or do not consent to the use of your image, voice, or likeness, you must notify us in writing before the event or session. You may also: 
a) turn off your camera during video sessions; 
b) change your display name to maintain anonymity; or 
c) participate with audio only. 
By participating in recorded sessions without notification of objection, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, and display any recordings that include your image, voice, or likeness in connection with operating, improving, or promoting the courses and our business, and you waive any moral rights you may have in such recordings to the fullest extent permitted by law. 
10.2 Testimonials and Case Studies 
We love hearing from you about your experience with our courses. If you voluntarily provide us with photos, videos, testimonials, feedback, or agree to participate in case studies, we may use these materials for our promotional, marketing, and business purposes. 
By voluntarily providing us with such materials, you grant us a non-exclusive, royalty-free licence to use such materials for a period of 5 years from the date of provision. You retain ownership of your testimonials and may request their removal at any time by contacting us in writing, and we will cease using them within a reasonable timeframe (typically 30 days). 
 
11. REFUNDS AND CANCELLATIONS 
11.1 Australian Consumer Law Rights 
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement. 
Our Online Courses come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Online Courses, you are entitled to a refund or to compensation for any reasonably foreseeable loss or damage. You are also entitled to have the Online Courses re-supplied or refunded if the failure does not amount to a major failure but cannot be fixed within a reasonable time. 
11.2 Cooling-Off and Withdrawal Rights 
(a) Australian Customers: Under Australian Consumer Law, you may have cooling-off rights depending on how the Online Course was purchased. If you purchased the course through unsolicited contact, you may have a right to cancel within 10 business days. However, if you purchased the course online, by phone at your own initiative, or in-store, no statutory cooling-off period applies. Your purchase is governed by these Terms and the general refund policy in clause 11.3. 
(b) European Union and United Kingdom Customers: If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason under the Consumer Rights Directive (EU) 2011/83 or Consumer Contracts Regulations 2013 (UK). 
However, because our Online Courses provide immediate access to digital content, by purchasing and accessing the course materials, you expressly request immediate performance and acknowledge that you will lose your right of withdrawal once you begin accessing the course content. 
By ticking the consent box at checkout, you: (i) expressly request that we begin providing the Online Course immediately upon purchase; (ii) acknowledge that you will lose your right of withdrawal once you access the course materials; and (iii) understand that this waiver is required for immediate access to digital content. 
If you have not accessed the course content, you may withdraw within 14 days by sending clear written notice to info@soulcalling.com. 
(c) United States Customers: No statutory cooling-off period applies to online purchases of digital content under US federal law. Your purchase is governed by these Terms and applicable state consumer protection laws. Some US states may provide additional consumer rights; please check your local state laws for any applicable protections. 
11.3 General Refund Policy 
IMPORTANT DISCLAIMER: Our Online Courses are provided for educational and personal development purposes only. We do not guarantee any specific results or outcomes. Your outcomes depend on numerous factors including your personal commitment, circumstances, and application of the teachings, which are beyond our control. 
Except as required by law (including your rights under the Australian Consumer Law as set out in clause 11.1), we do not provide refunds for: 
a) changes of mind; 
b) where you fail to participate or engage with the course content; 
c) where you are dissatisfied with subjective aspects of the teachings or spiritual content; 
d) where you do not achieve your desired results; or 
e) where you cannot access the course due to your own technical issues or lack of appropriate technology. 
Subject to your rights under the Australian Consumer Law, refunds are provided at our sole discretion and will be assessed on a case-by-case basis. 
11.4 If We Need to Cancel the Course 
On rare occasions, we may need to cancel an Online Course where we are no longer able to provide it. In these or similar circumstances where we cancel or substantially fail to provide the course, you will be entitled to a full refund or, at your option, a credit toward another course of equivalent value. 
 
12. TERMINATION AND REMOVAL 
12.1 Our Right to Terminate or Suspend 
We may terminate or suspend your access to the Online Course, in whole or in part, immediately and without prior notice if: 
a) you breach these Terms; 
b) you engage in disruptive, disrespectful, or inappropriate behaviour toward us or other participants; 
c) your payment is dishonoured, declined, or fails; 
d) you violate community guidelines or posting rules set out in clause 8; 
e) we suspect fraudulent or unlawful activity; or 
f) we determine, acting reasonably, that continuing your enrolment is not in the best interests of the community, our business, or your own wellbeing. 
In the event of termination for breach or misconduct, no refund will be provided for any prepaid fees, and your access to all course materials will cease immediately, except as required by the Australian Consumer Law. 
We may change, suspend, or discontinue providing our Online Courses, Website, and Services at any time, provided that if we permanently discontinue a course you have paid for before its scheduled completion or before you have had reasonable opportunity to access the materials, we will provide a pro-rata refund for any undelivered content or offer access to comparable alternative content. 
12.2 Content and Posts After Termination 
Upon termination or cancellation of your access for any reason, any posts, comments, or content you have submitted to community forums, group discussions, or course platforms may remain available and may continue to be used by us in accordance with the licence granted under clause 8.5, unless you request removal and we agree, acting reasonably. 
 
13. LIABILITY AND INDEMNITY 
13.1 Limitation of Liability 
To the maximum extent permitted by law, and subject to our obligations under the Australian Consumer Law and other non-excludable statutory guarantees, we are not liable for any loss or damage arising from or in connection with: 
a) any errors or omissions in course content; 
b) any unauthorised access or use of our systems; 
c) any interruption or cessation of services; 
d) any emotional, psychological, spiritual, or personal outcomes from your participation; 
e) any decisions or actions you take based on the course content; 
f) any loss of data or inability to access materials; or 
g) any failure to achieve desired results or outcomes. 
Where we supply services that are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, and to the extent permitted by the Australian Consumer Law, our liability for breach of any non-excludable guarantee is limited, at our option, to: 
a) the re-supply of the Online Course or the supply of equivalent services; or 
b) the payment of the cost of having the Online Course or equivalent services supplied again. 
Subject to our obligations under the Australian Consumer Law and except in cases of fraud, wilful misconduct, or gross negligence, our total liability to you for any claim arising under or in connection with these Terms or the Online Courses will not exceed the amount you have paid to us for the specific Online Course that is the subject of the claim (or AUD $100, whichever is greater). 
13.2 Your Indemnity to Us 
You agree to indemnify us, and to keep us indemnified, from and against any claim, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with: 
a) your breach of this Agreement; 
b) your provision of incorrect, false, or misleading information; 
c) misuse of the Materials or your account; 
d) breach of confidentiality or community guidelines; 
e) your participation in the Online Course; or 
f) conduct by you that causes harm to us, other participants, or third parties. 
 
14. FORCE MAJEURE 
Where a Force Majeure Event occurs, we will not be considered in breach of this Agreement to the extent that our obligations are unable to be performed due to the Force Majeure Event. We will use reasonable efforts to mitigate the impact of any Force Majeure Event and to resume performance as soon as reasonably practicable. 
 
15. DISPUTE RESOLUTION 
In the event of any dispute arising out of or in connection with these Terms or the Online Courses, the parties agree to first attempt to resolve the matter through good faith negotiation. 
If the dispute cannot be resolved through negotiation within 30 days of written notice of the dispute, either party may refer the dispute to mediation before an independent professional mediator agreed upon by both parties or, failing agreement, appointed by the Resolution Institute (or its successor). The parties will share equally the costs of mediation. 
Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect their interests. 
 
16. GENERAL PROVISIONS 
16.1 Governing Law and Jurisdiction 
This Agreement is governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for any legal proceedings arising out of or in connection with these Terms. 
For customers located in the European Union, United Kingdom, or United States, nothing in this clause removes or limits your rights under mandatory consumer protection laws applicable in your jurisdiction. If there is any conflict between this governing law provision and mandatory local consumer protection laws, the mandatory local laws will prevail to the extent of the inconsistency. 
16.2 Entire Agreement 
This Agreement, together with our Privacy Policy and any other terms referenced herein, constitutes the entire agreement between you and us regarding the Online Courses and supersedes all prior agreements, understandings, and arrangements (whether oral or written) relating to the subject matter. 
16.3 Changes to These Terms 
We may update or change these Terms from time to time. We will notify you of any material changes by email or through the membership portal. Your continued use of the Online Courses after such notification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your participation by ceasing to use the Online Courses. 
16.4 Severability 
If any provision of this Agreement is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect to the maximum extent permitted by law. 
16.5 Waiver 
No waiver of any breach of this Agreement will constitute a waiver of any other breach. Our failure to enforce any provision of this Agreement will not constitute a waiver of that provision or any other provision. 
16.6 Assignment 
You may not assign or transfer your rights or obligations under this Agreement, including your course enrolment, without our prior written consent. We may assign or transfer our rights and obligations under this Agreement to any third party without your consent, including in the event of a sale, merger, or other business transaction involving our business. 
16.7 Notices 
All notices under this Agreement must be in writing and sent to info@soulcalling.com (for notices to us) or to the email address you provided when registering (for notices to you). Notices are deemed received: 
a) if sent by email, on the date of transmission if transmitted before 5:00pm (recipient's local time) on a business day, or otherwise on the next business day; or 
b) if sent by post, five business days after posting. 
 
17. DEFINITIONS 
In this Agreement, unless the context otherwise requires: 
Agreement means these Terms of Service, together with our Privacy Policy and any other terms and conditions applicable to your use of our Website, Services, and Online Courses. 
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth). 
Business Day means a day that is not a Saturday, Sunday, or public holiday in New South Wales, Australia. 
Claim means any claim, action, demand, proceeding, suit, or cause of action of any kind. 
Confidential Information means any information shared by participants during group sessions, calls, or in the community that is personal, sensitive, or not publicly available, excluding information that: (a) is or becomes publicly available through no breach of these Terms; (b) was lawfully in the recipient's possession before disclosure; (c) is independently developed by the recipient; or (d) is required to be disclosed by law. 
Force Majeure Event means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, strikes, government action, failure of telecommunications or internet services, or failure of third party platforms or service providers. 
Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets, and confidential information, whether registered or unregistered, and including all applications for registration and rights to apply for registration of any of the foregoing. 
Materials means all course content, including but not limited to videos, meditations, PDFs, recordings, workbooks, documents, worksheets, brand names, logos, images, and any other content provided as part of the Online Courses. 
Moral Rights has the meaning given in the Copyright Act 1968 (Cth). 
Online Course or Online Courses means any of the following courses offered by us: Activate Your Inner Priestess, Activate Your Intuitive Voice, Activate Your Sacred Soulmate, or Return to The Temple Workshop: Activate Your Personal Goddess, and includes all Materials, resources, group sessions, and community access provided as part of such courses. 
Privacy Policy means our privacy policy available on our Website at www.soulcalling.com. 
Services means any and all services we provide, including the Online Courses. 
Website means www.soulcalling.com and any associated platforms or portals used to deliver the Online Courses. 
we, us, our means Soul Calling, ABN 64356292479. 
you, your means you, the client or participant in our Online Courses. 
 
 
ACCEPTANCE OF TERMS 
 
By purchasing or enrolling in any of our Online Courses, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. 
IMPORTANT NOTICE FOR EU/UK CUSTOMERS: If you are located in the European Union or United Kingdom, by ticking the consent box at checkout, you: 
(a) expressly request that we begin providing the Online Course immediately upon purchase; 
(b) acknowledge that you will lose your right of withdrawal under the Consumer Rights Directive (EU) 2011/83 or Consumer Contracts Regulations 2013 (UK) once you access the course materials; and 
(c) understand that this waiver is required for immediate access to digital content. 
 
 
For questions or concerns, please contact us at: 
Soul Calling 
Email: info@soulcalling.com 
Website: www.soulcalling.com 
ABN: 64356292479 
 
 
Last Updated: 27.2.2026

PRIVACY POLICY 
Last Updated: [INSERT DATE] 
This Privacy Policy explains how Soul Calling (ABN 64 356 292 479) ("we", "us", or "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for European users. 
By using our services, you acknowledge that you have read and understood this Privacy Policy. 
1. DEFINITIONS 
"Personal information" means information about an identified or reasonably identifiable individual, including: name, contact details, financial information, quiz responses, course submissions, community posts, technical data (IP address, device identifiers), and communications with us. 
"Sensitive information" includes health information, emotional processing notes, spiritual beliefs, and other special categories of data. We only collect sensitive information with your consent and when reasonably necessary. We implement enhanced security for sensitive information including restricted access, encryption, and secure deletion protocols. 
2. AGE RESTRICTIONS 
Our services are for individuals aged 18 years and over only. If you are under 18, you must not use our services or provide personal information without parental consent. If we discover we have collected information from someone under 18 without proper consent, we will delete it promptly. Parents may contact us at info@soulcalling.com to access, correct, or delete their child's information. 
3. WHAT WE COLLECT AND HOW 
We collect: 
a) Contact and account information (name, email, phone, address); 
b) Financial information for payment processing; 
c) Quiz and assessment responses (Intuitive Block Quiz, Chakra Quiz, etc.); 
d) Course and program data (submissions, reflective exercises, progress); 
e) Community interaction data (posts in Mighty Networks and Facebook groups); 
f) Coaching notes (where applicable); 
g) Technical information (IP address, device type, browsing behaviour); and 
h) Website usage data via cookies, Google Analytics, and Facebook Pixel. 
We collect information directly from you (forms, purchases, communications), from third parties (referrers, affiliates), and through automated technologies (cookies, analytics). 
4. COOKIES AND TRACKING 
We use cookies for website functionality, user experience, and marketing. Third-party services (Google Analytics, Facebook Pixel) may track your activity across websites for advertising purposes. You can manage cookies through your browser settings. 
Opt-out options: 
a) Google Analytics: https://tools.google.com/dlpage/gaoptout 
b) Facebook ads: Facebook Help Centre > Manage my account > Ad preferences 
5. WHY WE COLLECT YOUR INFORMATION 
We use your information to: provide services and programs; process payments; communicate about your account and purchases; deliver personalised content and recommendations; administer quizzes and courses; facilitate community participation; improve our services; send marketing communications (with consent); and comply with legal obligations. 
Marketing Communications: We distinguish between transactional messages (purchase confirmations, account updates - you cannot opt out) and marketing messages (newsletters, promotions - you can opt out anytime). Opt out by clicking "unsubscribe" in emails, replying "STOP" to SMS, or emailing info@soulcalling.com. 
For EU users, we may rely on legitimate interest for existing customer marketing, but you can always object. 
6. DATA RETENTION 
We retain personal information as follows: 
a) Financial and client records: 7 years (legal requirement); 
b) Quiz responses: indefinitely or until you request deletion; 
c) Course data: 7 years after completion; 
d) Mailing list: while subscribed, then 2 years after last engagement; 
e) Coaching notes (individual sessions): 48 hours; group sessions: program duration plus [INSERT PERIOD, suggest 12 months]; 
f) Website analytics: up to 26 months (Google Analytics); 
g) Inactive accounts: may be anonymised after 3-4 years of no activity. 
7. COACHING SERVICES CLARIFICATION 
Our coaching, intuitive guidance, and spiritual development services are NOT clinical/therapeutic health services, medical treatment, counselling, or psychotherapy. We are not health service providers under health practitioner legislation and do not maintain health records as defined by health records legislation. However, any health information you share is treated as sensitive information with enhanced security. Individual session recordings are deleted within 48 hours. Group session recordings stored on Vimeo/Mighty Networks are retained for program duration plus [INSERT PERIOD]. If you need medical or mental health support, please seek appropriate professional care. 
8. WHERE YOUR DATA IS STORED 
Your information may be stored overseas with these service providers: 
a) Showit (USA) - website hosting; 
b) ThriveCart (UK/EU & USA) - e-commerce; 
c) Stripe (global including USA) - payment processing; 
d) PayPal (global) - payment processing; 
e) Flodesk (USA) - email marketing; 
f) Mighty Networks (USA) - online community; 
g) Google Analytics (USA) - website analytics; 
h) Facebook/Meta Pixel (USA) - advertising; and 
i) Vimeo (USA) - video hosting. 
When we disclose information to these overseas providers, APP 8.1 may not apply, and you may not be able to seek redress under the Privacy Act from the OAIC. We ensure these providers have privacy protections substantially similar to the APPs. For EU users, we use Standard Contractual Clauses or rely on adequacy decisions for international transfers. 
9. SOCIAL MEDIA AND PUBLIC FORUMS 
We operate Facebook groups, Mighty Networks communities, and Instagram. Important warnings: 
a) Public posts are NOT private and visible to other users and potentially the general public; 
b) We cannot control how others use information you share publicly; 
c) Third-party platforms (Facebook, Instagram, Mighty Networks) have their own privacy policies; 
d) Even private groups: content is visible to all members who may screenshot or share outside the group. 
Exercise discretion when sharing personal information. We are not responsible for information you choose to share publicly or for third-party platform practices. 
10. QUIZ AND AUTOMATED PROCESSING 
Our quizzes (Intuitive Block Quiz, Chakra Quiz, etc.) use automated processing to generate results and program recommendations based on your responses. This does not produce legal effects or significantly affect you under GDPR Article 22. Results are guidance only - you can request human review, contest recommendations, or delete your quiz data at any time by contacting info@soulcalling.com. 
11. WHEN WE DISCLOSE YOUR INFORMATION 
We disclose personal information when: you consent; required by law; necessary to provide services; to service providers who assist our business (subject to confidentiality); or to prevent serious threats to life, health, or safety. 
We implement security measures including restricted access, encryption, password protection, and staff training. We only disclose sensitive information for the purpose you provided it or with your consent, except where required by law or to prevent serious harm. 
Serious Threat Disclosures: We may disclose information to authorities if we reasonably believe there is risk of harm to self or others, suspected abuse of anyone under 18, or if required by court order. 
12. FINANCIAL INFORMATION SECURITY 
We use PCI-DSS compliant payment processors (Stripe, PayPal, ThriveCart). We implement SSL/TLS encryption, restrict access to authorised personnel, do not retain complete card details, and encrypt financial information when stored. We retain financial information for 7 years to comply with taxation requirements. No internet transmission is 100% secure, and we cannot guarantee absolute security. 
13. DATA BREACHES 
Under the Notifiable Data Breaches scheme, if we experience an eligible data breach (one likely to result in serious harm), we will: notify the OAIC within 72 hours; notify affected individuals without undue delay; explain the breach and recommend protective steps; and take immediate action to contain the breach, secure systems, and prevent future incidents. You can contact us for support and may lodge a complaint with the OAIC if affected by a breach. 
14. THIRD-PARTY WEBSITES 
Our website contains links to third-party websites and services. We are not responsible for their privacy practices, security, or content. Review their privacy policies before providing information. Links do not imply our endorsement. 
15. YOUR RIGHTS - ACCESS, CORRECTION, DELETION 
You have the right to: 
a) Access personal information we hold about you; 
b) Request correction of inaccurate or incomplete information; 
c) Request deletion of your information (subject to legal retention requirements); 
d) Opt out of marketing communications; and 
e) Lodge a complaint if you believe we have breached privacy laws. 
To exercise these rights, email info@soulcalling.com with your request. We will respond within 30 days. We do not charge fees for access, correction, or deletion requests unless manifestly unfounded or excessive. 
Deletion Limitations: We cannot delete information if required by law to retain it (e.g., financial records for 7 years, client records for legal compliance), necessary for legal claims, or where overriding legitimate interests require retention. 
16. COMPLAINTS 
If you have privacy concerns, email info@soulcalling.com with "Privacy Complaint" in the subject line. We will acknowledge within 5 business days, investigate thoroughly, and respond within 30 days. If unsatisfied with our response, you can complain to the Office of the Australian Information Commissioner: 
• Phone: 1300 363 992 
• Online: www.oaic.gov.au 
• Post: GPO Box 5218, Sydney NSW 2001 
17. GDPR RIGHTS (EUROPEAN USERS) 
If you are in the EEA or UK, you have additional rights under GDPR: 
a) Right to be informed (this policy); 
b) Right of access to your data; 
c) Right to rectification of inaccurate data; 
d) Right to erasure ("right to be forgotten"); 
e) Right to restrict processing; 
f) Right to data portability (receive your data in machine-readable format); 
g) Right to object to processing (especially direct marketing); 
h) Right not to be subject to automated decision-making with legal effects; 
i) Right to withdraw consent; and 
j) Right to lodge a complaint with your supervisory authority. 
Lawful Bases: We process your data based on: consent (marketing, quizzes, community participation); contract performance (service delivery); legal obligation (record keeping); or legitimate interests (business improvement, fraud prevention). 
For special categories of data (health, spiritual beliefs), we rely on your explicit consent or legal claims necessity. 
International Transfers: We use Standard Contractual Clauses approved by the European Commission for transfers to countries without adequacy decisions. 
To exercise GDPR rights, email info@soulcalling.com. We will respond within one month (extendable by two months for complex requests). You have an absolute right to object to direct marketing at any time. 
18. CHANGES TO THIS POLICY 
We may update this policy to reflect changes in our practices or legal requirements. We will update the "Last Updated" date, post the updated policy on our website, and notify you by email for material changes. Material changes take effect 30 days after notification. Continuing to use our services after changes take effect constitutes acceptance. You are responsible for regularly reviewing this policy. 
19. DISCLAIMERS 
Non-Therapeutic Services: Our services are not medical treatment, counselling, psychotherapy, or substitutes for professional healthcare. We are not registered healthcare practitioners. 
Security: While we implement reasonable security measures, we cannot guarantee absolute security of data transmitted over the internet or protection against all cyber threats. 
Third Parties: We are not responsible for third-party website privacy practices or for information you share publicly in social media or community spaces. 
Accuracy: You are responsible for providing accurate information and updating your details. 
Australian Consumer Law: Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded by law. 
20. CONTACT INFORMATION 
For all privacy inquiries, requests, or complaints: 
Email: info@soulcalling.com 
Business Name: Soul Calling 
ABN: 64 356 292 479 
Physical Address: Available upon request at info@soulcalling.com" 
Response Times: We aim to acknowledge inquiries within 5 business days and provide substantive responses within 30 days (1 month for GDPR requests). 
21. ACKNOWLEDGMENT 
By using Soul Calling's services, you acknowledge that you have read and understood this Privacy Policy, understand how we handle your personal information, consent to the collection, use, and disclosure described herein, and accept any limitations and disclaimers. If you are under 18, you confirm you have obtained parental consent. If you disagree with this policy, you should not use our services. 
Thank you for trusting Soul Calling with your personal information. We are committed to protecting your privacy and using your information responsibly in accordance with applicable privacy laws. If you have any questions, please contact us at info@soulcalling.com. 

RETREAT TERMS AND CONDITIONS 
Soul Calling 
INTRODUCTION 
These Terms and Conditions ("Terms") apply to all participants ("you", "your", "Participant") attending retreats ("Retreat" or "Retreats") operated by Soul Calling ABN 64356292479 ("we", "us", "our", "Soul Calling", "Retreat Operator"). These Terms, together with any other terms, conditions, and policies we publish from time to time (including our Privacy Policy and any specific retreat information provided to you), constitute the entire agreement between you and us (the "Agreement"). 
By making a booking or payment for a Retreat, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not proceed with your booking. Please read them carefully before making your booking. 
Our contact details: 
Business Name: Soul Calling 
ABN: 64356292479 
Email: info@soulcalling.com 
Website: www.soulcalling.com 
1. BOOKINGS AND REGISTRATION 
1.1 Age Requirement 
All Retreat participants must be over 18 years of age. 
1.2 Booking Process 
To book a place in a Retreat, you must provide us with various information via our online Booking Form. Any personal information you provide is used subject to our Privacy Policy, which is available on our website. By completing the Booking Form and making payment, you agree to these Terms and Conditions. 
1.3 Accurate Information Required 
By making a deposit or payment for the Retreat, you agree to provide us with accurate information, including your account details, contact information, health information, and any other requested details. You represent and warrant that: 
a) all information you provide is true, correct, current, and up-to-date; 
b) you will respond promptly to any of our requests for further information; and 
c) you will immediately notify us of any changes to the information you have provided. 
If we reasonably determine that any information you have provided is not true, correct, or current, or if you have failed to disclose material information, we may, at our sole discretion, immediately terminate your booking and remove you from the Retreat without refund. You will remain liable for all fees due under the booking. 
2. SPECIAL REQUESTS AND ACCOMMODATION 
2.1 Special Requests 
Special requests (such as dietary requirements or other accommodation needs) must be made at the time of booking. While we will use reasonable endeavours to accommodate your requests, we cannot guarantee that all requests will be met. Any failure to meet a special request will not constitute a breach of these Terms or entitle you to a refund, provided we have used reasonable endeavours to accommodate the request. However, nothing in this clause limits your rights under the Australian Consumer Law in relation to services that fail to meet consumer guarantees. 
We do not guarantee that you will be accommodated in a private room unless it is paid for in advance. You will be paired with another roommate. 
3. HEALTH INFORMATION AND MEDICAL CLEARANCE 
3.1 Health Information Disclosure - Voluntary and Informed Consent 
We collect health information from you only for the purpose of ensuring your safety and the safety of other participants during the Retreat, and to enable us to provide appropriate support and manage risks associated with Retreat activities. 
You may choose to disclose information about any existing medical condition, disability, injury, allergy, or limitation that may affect your participation in the Retreat or the safety of yourself or others. This includes any accommodation or modification requirements you may need to participate safely and fully in the Retreat activities. 
Your disclosure of health information is voluntary. However, we strongly recommend that you disclose any relevant health conditions so that we can: 
a) assess whether the Retreat is suitable for your current health needs; 
b) provide appropriate modifications or support during the Retreat; and 
c) respond appropriately in the event of a medical or health emergency. 
 
If you choose not to disclose relevant health information, you acknowledge that: 
a) we may not be able to provide appropriate support or accommodation for your condition; 
b) your safety or the safety of others may be compromised; and 
c) we may need to remove you from the Retreat if a previously undisclosed condition becomes apparent and poses a risk. 
 
Any health information you provide will be: 
a) treated confidentially in accordance with our Privacy Policy and the Privacy Act 1988 (Cth); 
b) stored securely and accessed only by authorised personnel; 
c) used only for the purpose of managing your participation in the Retreat and ensuring safety; 
d) not disclosed to third parties except where necessary for emergency medical treatment, where required by law, or with your consent; and 
e) retained only for as long as reasonably necessary and in accordance with applicable privacy laws. 
You must immediately inform facilitators of any injuries, health conditions, or limitations that arise before or during the Retreat. 
3.2 Medical Clearance - Recommendations for Mental Health Conditions 
If you are currently experiencing significant mental health challenges, psychological distress, or are taking medication that may affect your ability to participate safely in emotionally intensive activities (including but not limited to psychiatric medication, mood stabilisers, or medication for anxiety, depression, or other mental health conditions), we strongly recommend that you: 
a) consult with your doctor or treating healthcare professional before booking or attending the Retreat to determine whether participation is appropriate for your current health status; and 
b) obtain written confirmation from your healthcare provider that you are fit to participate in wellness retreat activities that may include emotional processing, group work, breathwork, meditation, and other personal development practices. 
We may request to sight medical clearance documentation if we have reasonable concerns about your fitness to participate safely. This request is made to protect your wellbeing and that of other participants. 
You acknowledge that our facilitators are not mental health professionals, emergency responders, or crisis intervention specialists, and that the Retreat is not a substitute for professional mental health treatment, therapy, psychiatric care, or crisis intervention services. 
3.3 Suitability Assessment 
We reserve the right to decline your participation or remove you from the Retreat if: 
a) we reasonably believe that the Retreat is not suitable for your current mental or physical health needs; 
b) your participation may pose a risk to your own safety or wellbeing; 
c) your participation may pose a risk to the safety or wellbeing of other participants or staff; or 
d) you require a level of medical or psychological care beyond the scope of our services. 
Any such decision will be made in good faith with consideration for your wellbeing and the safety of all participants. We are not required to provide a refund in these circumstances if your failure to disclose relevant health information contributed to the unsuitability. 
3.4 Crisis and Mental Health Limitations 
We do not provide, and cannot provide, mental health treatment, therapy, psychiatric care, or crisis intervention services during the Retreat. 
If you experience psychological distress, mental health crisis, suicidal ideation, or any other serious mental health emergency before or during the Retreat, you must immediately seek appropriate professional support or emergency assistance, including: 
a) contacting local emergency services (call 000 in Australia); 
b) contacting a mental health crisis line (such as Lifeline 13 11 14 or Beyond Blue 1300 22 4636); or 
c) attending the nearest hospital emergency department. 
We may contact emergency services on your behalf if we reasonably determine it is necessary for your safety or the safety of others. 
We reserve the right to immediately remove from the Retreat, without refund, any participant who is experiencing a mental health crisis requiring professional intervention, whose safety or wellbeing is at serious risk, or who requires a level of care beyond the scope of our services. This decision will be made in good faith and with your best interests and safety in mind. 
4. INSURANCE 
You must obtain comprehensive travel and personal accident insurance at the time of booking that covers personal accident, medical expenses, trip cancellation, curtailment, and loss of personal belongings. You acknowledge that participation in the Retreat is at your own risk and that we accept no responsibility or liability for any injury, illness, loss, damage, or incident that occurs during your attendance at the Retreat, except to the extent required by Australian Consumer Law. 
Although the Retreat itself does not involve high-risk activities, we may occasionally include walks, hikes, gentle movement practices, breathwork, or other low-impact wellness activities as part of the retreat experience. Your travel insurance should cover personal accident, medical expenses, cancellation, and loss of personal belongings. 
You must provide evidence of your insurance upon request. If you fail to provide proof of insurance when requested, we reserve the right to: 
a) refuse your participation in the Retreat; or 
b) require you to obtain insurance before commencing Retreat activities. 
Your failure to obtain adequate insurance does not limit or affect our rights under these Terms, including our cancellation policy and limitation of liability provisions. 
5. TRAVELLING TO THE RETREAT 
We are not responsible for your travel to or from the Retreat location. While we may provide information regarding how to get to the venue, any such information is provided as a courtesy only and we make no representations or warranties as to its accuracy or completeness. It is your sole responsibility to research and make your own travel arrangements. You are solely responsible for all costs, risks, and liabilities associated with your travel to and from the Retreat. 
We are not liable for any injury, loss, damage, delay, or incident that occurs before the official Retreat start time or after the official Retreat end time. Our responsibility and liability (if any) only extends to the period during the scheduled Retreat program as specified in your booking confirmation. 
With your permission, we may facilitate introductions between participants to enable shared travel arrangements. However, any such arrangements are made entirely at your own risk and discretion. We are not a party to any arrangements between participants and accept no responsibility or liability for any arrangements, agreements, or incidents arising from shared travel. You take full responsibility for your own travel plans and any arrangements you make with other participants. 
5.1 Visa and Passport Compliance 
You are solely responsible for ensuring you hold a valid passport and any necessary visas, permits, or other documentation required for entry into the country where the Retreat is held and for your return journey. You must also ensure compliance with all health and vaccination requirements for international travel. 
We are not responsible for advising you on visa, passport, or health entry requirements, and you must conduct your own research and obtain appropriate documentation. 
If you are denied entry to the country, refused boarding, or experience any border control or immigration issues due to inadequate documentation, invalid visas, failure to meet vaccination requirements, or any other reason, no refund of the Retreat fee will be provided. We accept no responsibility or liability for any costs, losses, or consequences arising from your failure to obtain proper travel documentation or meet entry requirements. 
6. PRICING AND INFORMATION ON OUR WEBSITE 
All prices for Retreats are published on our website and are in AUD unless otherwise stated. We may change prices for Retreats at any time without notice to you, unless you have already paid your deposit. Once you have paid your deposit, the price for your Retreat will be locked in and will not be subject to any price increases. 
We may discount or offer complimentary places at Retreats from time to time at our sole discretion. We may change our range of Retreats at any time without notice to you. We are not liable for any price changes, other changes, or any discontinued Retreats. 
The descriptions of Retreats may also change without notice to you. There may on occasion be errors or omissions in descriptions, prices, times, dates, availability, and promotions. We may, but are not obliged to, correct any errors or omissions. 
7. PAYMENT TERMS 
7.1 Non-Refundable Deposit 
To secure your place in a Retreat, you must pay a deposit of 30% of the total Retreat fee. This deposit is non-refundable under any circumstances, including if you cancel your participation. 
The non-refundable nature of the deposit reflects the genuine costs we incur in securing your place, including venue deposits and third-party commitments we make on your behalf approximately 6 months prior to the Retreat. These costs are not recoverable once committed. 
7.2 Balance Payment 
The balance of the Retreat fee (remaining 70%) must be paid within the timeframe specified at the time of booking, which is typically 30 days after the deposit is paid. The specific payment deadline will be confirmed in your booking confirmation. 
If the full balance is not received by the specified due date, we reserve the right to cancel your booking and you will forfeit your deposit. Your place in the Retreat cannot be confirmed until full payment is received. 
7.3 Payment Methods and Responsibility 
You agree that you will pay us for the Retreat in advance via direct bank transfer, credit card, or other payment methods we specify. All sales are non-refundable except as outlined in these Terms and except where you have rights under Australian Consumer Law. 
You are responsible for making all payments due to us under your booking. If you are booking for multiple people, all party members named within the booking are jointly and severally liable for all payments due under the booking. 
7.4 Third Party Costs and Early Payment Requirements 
We are required to pay significant third-party costs (such as accommodation venue deposits, catering commitments, and activity bookings) well in advance of the Retreat—typically approximately 6 months prior. These advance commitments are necessary to secure the venue and necessary arrangements for your Retreat experience. 
Once these commitments are made, these costs become non-recoverable and cannot be refunded to us by third-party providers. As a result, our cancellation and refund policies reflect the fact that we have committed to these non-refundable third-party expenses on your behalf. 
8. GST 
All amounts stated in these Terms and on our website are stated as GST-exclusive unless otherwise specified. We will provide you with a tax invoice for your payment in accordance with Australian taxation law requirements. 
9. PARTICIPANT CONDUCT AND CODE OF CONDUCT 
You must conduct yourself appropriately at all times during the Retreat. If you engage in any conduct that violates this Code of Conduct, we may, at our sole discretion, prohibit your entry, revoke your permission to attend, or remove you from the Retreat without refund. 
9.1 Respectful Behaviour 
Participants must treat all facilitators, staff, guest teachers, and fellow participants with courtesy, kindness, and respect at all times. Any form of harassment, discrimination, bullying, or aggressive behaviour (verbal, physical, or otherwise) will not be tolerated and may result in immediate removal from the Retreat without refund. 
9.2 Confidentiality and Privacy 
Participants must maintain the confidentiality of all personal stories, experiences, and information shared by others during the Retreat. Recording, photographing, or sharing other participants' experiences without their explicit consent is strictly prohibited. 
Any photography or video recording of the Retreat (including participants, activities, or venue) by participants is prohibited except with our express permission. 
9.3 Commitment and Punctuality 
Participants agree to arrive on time for all sessions, ceremonies, and group activities and to remain present for the full duration unless prior arrangements are made with the facilitator. Late arrival may result in forfeited fees and inability to participate. 
Participants agree to participate with openness, integrity, and a willingness to engage with the Retreat practices. 
9.4 Substance Use Prohibition 
The use of illegal substances is strictly prohibited during the Retreat. Alcohol or recreational drugs must not be consumed before or during any Retreat sessions, ceremonies, or group practices. 
Participants must disclose in advance any medications or substances that may affect their ability to participate safely. Intoxication or conduct suggesting substance abuse that disrupts the Retreat will result in removal from the Retreat without refund. 
9.5 Physical and Emotional Safety 
Participants are responsible for their own physical, mental, and emotional wellbeing throughout the Retreat. You must immediately inform facilitators of any injuries, health conditions, or limitations that may affect your participation. 
Unsafe or reckless behaviour (including but not limited to violence, property damage, or endangerment of self or others) is grounds for immediate removal from the Retreat without refund. 
9.6 Consent and Boundaries 
All physical touch, including healing practices, partner work, or body-based exercises, must be consensual. Participants agree to communicate and respect personal boundaries—their own and those of others—at all times. 
9.7 No Teaching, Selling, or Soliciting 
Participants may not use the Retreat space to sell products, promote services, or teach their own material without prior written permission. This includes unsolicited coaching, advice-giving, or recruitment into external programs. 
9.8 Respect for Space and Property 
Participants must respect the Retreat venue, property, and any sacred objects or ceremonial tools used during the Retreat. Any intentional damage may result in liability for repair or replacement costs. 
You accept all liability for any Loss or Damage caused by you or any member of your party during the Retreat, including, but not limited to, any damage to property, equipment, venue facilities, or harm to other participants. 
9.9 Facilitator Authority and Removal Process 
The facilitator(s) reserve the right to remove any participant from the Retreat without refund if their behaviour is disruptive, unsafe, in breach of these Terms, or violates any part of this Code of Conduct. 
Before removal (except in cases of serious safety risk), we will generally provide you with a warning and an opportunity to correct the behaviour. However, we reserve the right to immediately remove you without prior warning if your conduct poses an immediate safety risk or is seriously disruptive to the Retreat. 
Participants must follow reasonable instructions or requests made by facilitators or retreat staff to ensure the safety and integrity of the group experience. 
If you consider that someone is breaching the conduct rules, please notify the facilitator or host promptly so that we can address the issue immediately. 
9.10 Additional Prohibited Conduct 
In addition to the Code of Conduct above, you must not engage in any of the following conduct. Violation of these prohibitions may result in immediate removal from the Retreat without refund: 
a) any inappropriate or offensive conduct including but not limited to insults, profanity, or abusive language; 
b) conduct that is religiously, racially, or sexually offensive, threatening, or abusive; 
c) any illegal conduct including, but not limited to, anything defamatory, drug abuse, or substance abuse; 
d) any conduct involving pornographic or obscene material or behaviour; 
e) any conduct that impersonates any other person or misleads other attendees; 
f) any dangerous conduct that may harm yourself or others; or 
g) any other conduct that, in our reasonable opinion, is disruptive to the Retreat or harmful to the group experience. 
 
10. COACHING AND WORKSHOPS AT THE RETREAT 
The Retreat may include coaching sessions, workshops, and group activities. You must provide us with all information we need so that we can facilitate these sessions effectively. You represent and warrant that: 
a) all information you provide is true, correct, current, and to the best of your knowledge; 
b) you are committed to working on yourself and seeking positive change in your life; and 
c) you will participate with accountability, honesty, integrity, and respect for the process. 
You acknowledge and agree that the coaching and workshop sessions are not a substitute for professional medical, psychological, or therapeutic services. You are responsible for your own decisions and outcomes during and after the Retreat. 
11. PARTICIPATION AT YOUR OWN RISK 
11.1 Nature of Activities 
Retreat activities may include, but are not limited to: 
a) movement practices (such as yoga, dance, or gentle physical exercises); 
b) breathwork practices (which may involve controlled breathing patterns and may cause temporary dizziness, tingling, or light-headedness); 
c) meditation and mindfulness practices; 
d) group sharing and emotional processing; 
e) walks or hikes on uneven terrain; 
f) ceremonial or ritual practices; and 
g) other wellness and personal development activities. 
 
11.2 Inherent Risks 
You acknowledge that these activities carry inherent risks, including but not limited to: 
a) physical injury from movement, falls, or physical exertion; 
b) dizziness, hyperventilation, or discomfort from breathwork practices; 
c) emotional distress or psychological discomfort from group work or self-reflection; 
d) injury from outdoor activities or uneven terrain; and 
e) other risks associated with group retreat environments. 
 
11.3 Voluntary Participation and Assumption of Risk 
Participants acknowledge that all activities at the Retreat are undertaken voluntarily and at their own risk. You assume all risks associated with your participation in Retreat activities. 
You agree to seek professional support outside the Retreat if needed and understand that facilitators are not responsible for your physical, emotional, or psychological outcomes, except to the extent caused by our negligence or breach of our duty of care. 
11.4 Right to Decline Participation 
You have the right to decline participation in any activity that you feel is unsafe or unsuitable for you. You will not be penalised for declining to participate in any specific activity. 
11.5 Additional Waivers 
We may require you to sign additional waivers or risk acknowledgement forms in relation to specific activities at the Retreat. You agree to review and sign these documents as a condition of your participation in those activities. These additional waivers will not seek to exclude our liability for negligence causing personal injury or breach of non-excludable consumer guarantees. 
12. CANCELLATION BY PARTICIPANT 
12.1 Cancellation Process 
We hope you do not need to cancel your participation in the Retreat. However, if cancellation is necessary, it must be made in writing by email to info@soulcalling.com. It is your responsibility to cancel your booking. We will not regard a booking as cancelled unless and until written notice is received by us. 
12.2 Cancellation Policy - Limited Refunds 
Due to the significant third-party costs we incur well in advance of each Retreat (such as venue deposits and catering commitments paid approximately 6 months prior to secure your place), we are generally unable to offer refunds for cancellations. 
Your 30% deposit is non-refundable under all circumstances. The non-refundable deposit represents our genuine pre-estimate of the minimum non-recoverable costs incurred in securing your place. 
If you cancel after paying the balance, refunds will be considered only in exceptional circumstances, including: 
a) serious illness or injury preventing your participation (medical evidence required); 
b) death of an immediate family member (evidence required); or 
c) other extreme circumstances that we determine, in our reasonable discretion, warrant consideration. 
In these exceptional circumstances, any refund will be limited to: 
a) the amount paid less the 30% non-refundable deposit; and 
b) less any non-recoverable third-party costs actually incurred by us that cannot be recovered from third-party providers. 
We will exercise our discretion reasonably and in good faith when considering requests for refunds in exceptional circumstances. 
12.3 Non-Attendance and Late Arrival 
If you cancel once the Retreat commences or you do not attend without prior written cancellation, you forfeit all fees paid. Late arrival may also result in forfeited fees and inability to participate in the Retreat, as the group container and shared experience are established from the beginning of the program. 
12.4 Transfer to Another Participant 
In lieu of a refund, we may allow you to transfer your place to another suitable participant. Transfers are at our sole discretion and are subject to availability and the suitability of the replacement participant. The replacement participant must complete all necessary booking forms and provide all required information before we will confirm the transfer. 
13. CANCELLATION OR CHANGES BY US 
13.1 Minimum Participant Numbers 
Some Retreats are subject to a minimum group size of 8 participants in order to run. If the minimum number is not met, we may need to cancel the Retreat. We will inform you as soon as reasonably possible if this occurs and will offer you the following options: 
a) transfer to a different Retreat date (subject to availability); or 
b) a full refund of all fees paid. 
We are not liable for any Loss or Damage (including travel costs, accommodation booked independently, or other expenses) if the minimum size is not met and we need to cancel the Retreat, except to the extent required by Australian Consumer Law. 
13.2 Cancellation for Other Reasons 
If we cancel the Retreat for any other reason (e.g., due to illness of the facilitator, venue unavailability, or other unforeseen circumstances), you will be offered: 
a) a credit transfer for a future Retreat date (to be mutually agreed and subject to availability); or 
b) a full refund of all fees paid. 
This is in addition to any rights you may have under Australian Consumer Law. 
13.3 Changes to Itinerary, Dates, Times, or Venue 
You acknowledge and agree that the itinerary we provide is representative only of the types of activities, schedule, amenities, and experiences during the Retreat, but is subject to alteration due to weather, venue availability, facilitator discretion, participant needs, or other circumstances. 
Despite our reasonable endeavours, on occasion we may also need to change venues, dates, or times at short notice. We will notify you as soon as reasonably possible of any material changes to the Retreat. 
If we make significant changes to the Retreat that materially affect the nature of the services you have booked, and you choose not to attend as a result, we will offer you: 
a) a transfer to an alternative Retreat date; or 
b) a refund of fees paid. 
If you decide not to attend the Retreat due to minor changes to the itinerary (and we have not cancelled), no refund will be given, subject to your rights under Australian Consumer Law. 
14. REFUNDS AND TRANSFERS 
To the extent permitted by law, any refunds are at our reasonable discretion exercised in good faith. We do not provide refunds for: 
a) change of mind; 
b) failure to attend or participate; 
c) where you failed to provide us with adequate information; 
d) where you are removed from the Retreat due to breach of these Terms or the Code of Conduct; 
e) dissatisfaction with any aspect of the Retreat (subject to your rights under Australian Consumer Law); or 
f) your own travel disruptions, minor illness (except in exceptional cases at our reasonable discretion), or personal circumstances. 
Any transfers to other Retreats are at our sole discretion and are subject to availability. Your ticket or place in the Retreat cannot be sold, transferred, or reassigned without our prior written consent, which will not be unreasonably withheld if the proposed replacement participant is suitable. 
Nothing in this clause limits your rights under Australian Consumer Law, including your right to a refund or remedy for major failure to provide services with due care and skill or services fit for purpose. 
15. AUSTRALIAN CONSUMER LAW 
Our Retreat services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with our services, you are entitled to cancel your participation and obtain a refund, or to receive compensation for the reduction in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage resulting from a major failure. 
If the failure is not a major failure, you are entitled to have the problem rectified within a reasonable time. If we fail to do so, you may cancel your participation and obtain a refund for the unused portion. 
Nothing in these Terms is intended to limit or exclude any rights you may have under Australian Consumer Law or other applicable consumer protection legislation. Where any provision of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency. 
16. LIABILITY AND INDEMNITY 
16.1 Limitation of Our Liability 
Subject to our obligations under the Australian Consumer Law and other applicable laws, and except where caused by our negligence, willful misconduct, or breach of duty of care, we are not liable for any Loss or Damage arising from your participation in the Retreat, your presence at the Retreat venue or accommodation, your travel to or from the Retreat, or any activities undertaken during the Retreat period, including but not limited to: 
a) Personal Injury and Health Outcomes: any personal injury, illness, death, or medical condition arising during the Retreat, except where caused by our negligence, willful misconduct, or breach of a non-excludable statutory obligation. You acknowledge that wellness activities carry inherent risks and you participate at your own risk. 
b) Psychological and Emotional Outcomes: any emotional, psychological, mental health, or spiritual outcomes from your participation in the Retreat. You acknowledge that the Retreat is not a substitute for professional mental health treatment, therapy, or medical care, and we do not provide crisis intervention, emergency mental health services, or clinical treatment. Any psychological distress or mental health issues that arise are your responsibility to address through appropriate professional channels, except where such outcomes result from our negligence, breach of duty of care, or failure to provide services with due care and skill. 
c) Personal Property: any loss, theft, or damage to personal property or belongings during the Retreat or at any time while you are at the Retreat venue or accommodation. We recommend you obtain appropriate insurance coverage for your personal belongings. Where you request us to return any lost property, you must pay all shipping costs. We will not retain any property beyond a period of 30 days after the Retreat concludes. 
d) Travel Matters: any travel disruptions, delays, cancellations, visa denials, border control issues, immigration problems, or inability to enter Australia or travel to the Retreat location for any reason. 
e) Content and Changes: any dissatisfaction with the Retreat content, activities, or outcomes (subject to your rights under Australian Consumer Law); any errors or omissions in Retreat materials or information; or any changes to the itinerary, schedule, or activities (subject to clause 13.3). 
f) Third Parties: any interactions with other participants; or any acts or omissions of third-party service providers (including accommodation providers, transport operators, activity providers, medical providers, or emergency services). 
g) Force Majeure: any Force Majeure Events (as defined below). 
h) Outside Retreat Hours: any incidents, accidents, or events occurring before the official Retreat commencement time or after the official Retreat conclusion time, including during check-in, check-out, or any period when you are at the venue or accommodation outside of scheduled Retreat activities. 
Nothing in this clause excludes or limits our liability for: 
i) death or personal injury caused by our negligence; 
ii) breach of non-excludable consumer guarantees under Australian Consumer Law; or 
iii) any other liability that cannot be excluded or limited by law. 
 
16.2 Liability Cap 
To the extent we are entitled to limit our liability under Australian Consumer Law, our liability is limited, at our option, to: 
a) re-supply of the Retreat services; or 
b) payment of the cost of having the Retreat services re-supplied. 
Subject to our obligations under the Australian Consumer Law and other applicable laws, and except for liability that cannot be excluded or limited by law (including liability for death or personal injury caused by our negligence, or breach of non-excludable consumer guarantees), our total liability to you for any claim arising under or in connection with these Terms, the Retreat, or your participation in any Retreat activities will not exceed the total amount of fees paid by you for the Retreat. This cap applies regardless of whether the claim arises in contract, tort, negligence, breach of statutory duty, or otherwise. 
16.3 Your Indemnity to Us 
To the extent permitted by law, and excluding any claims arising from our negligence, breach of duty, or violation of consumer guarantees, you agree to indemnify us, our facilitators, staff, and contractors, and to keep us indemnified, from any reasonable costs, expenses, and liabilities (including reasonable legal fees) arising out of or in connection with: 
a) your breach of these Terms or the Code of Conduct; 
b) your willful, negligent, or reckless conduct during your participation in the Retreat and any activities; 
c) any Loss or Damage you cause to the venue, property, equipment, or other participants through your wrongful conduct; 
d) any injury, illness, harm, or medical condition you suffer during the Retreat that is not caused by our negligence, including reasonable and proportionate medical, hospital, ambulance, pharmaceutical, and healthcare costs and expenses directly arising from your voluntary participation in activities; 
e) any false or misleading information you provide that results in harm or loss; 
f) your material failure to disclose relevant health information that you knew was relevant to your safe participation and that results in harm or additional costs; 
g) damage to, loss of, or reasonable costs associated with shared accommodation arising from your wrongful conduct or negligence in shared accommodation; or 
h) costs, expenses, or losses arising from your failure to obtain appropriate travel insurance, personal accident insurance, or medical insurance as required by these Terms, to the extent such insurance would have covered the relevant costs or losses. 
This indemnity does not apply to any liability arising from our negligence, breach of duty of care, failure to provide services with due care and skill, or breach of non-excludable consumer guarantees. 
16.4 Insurance Requirement 
You must obtain and maintain comprehensive travel insurance and personal accident insurance that covers you for the entire duration of the Retreat, including travel to and from the Retreat location. Your insurance must include coverage for: 
a) medical expenses, hospitalisation, and emergency medical evacuation; 
b) trip cancellation, interruption, and curtailment; 
c) personal accident and injury; 
d) loss or damage to personal belongings; and 
e) personal liability. 
You acknowledge and agree that we are not responsible for any costs, losses, expenses, or damages that would have been covered by adequate travel and personal accident insurance. We strongly recommend that your insurance policy includes coverage for wellness activities and any specific activities included in the Retreat itinerary. 
Your failure to obtain adequate insurance does not limit or affect our rights under these Terms, including our cancellation policy and limitation of liability provisions. We may request proof of insurance before the Retreat commences and may refuse your participation if you cannot provide evidence of appropriate insurance coverage. 
17. FORCE MAJEURE 
We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to a Force Majeure Event. 
A "Force Majeure Event" means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather events, fire, flood, pandemics, epidemics, government restrictions or orders, public health directives, war, terrorism, civil unrest, strikes, labour disputes, venue unavailability, travel restrictions, border closures, visa processing delays, or any other similar event that prevents us from conducting the Retreat. 
If a Force Majeure Event prevents us from conducting the Retreat, we will offer you the option of: 
a) transferring to a future Retreat date (to be mutually agreed and subject to availability); or 
b) receiving a refund of all fees paid, less any non-recoverable costs we have reasonably incurred and actually paid to third parties that cannot be recovered by us. 
"Non-recoverable costs" means venue deposits, catering commitments, activity bookings, or other third-party payments that have been made and cannot be refunded or recovered from the third-party provider. We will provide reasonable evidence of such costs if requested. 
We will exercise our discretion reasonably and in good faith when determining refund amounts. Subject to the Australian Consumer Law, we are not liable for any consequential losses or expenses you incur as a result of the Force Majeure Event (such as flights or accommodation you have booked independently), provided we have acted reasonably to mitigate the impact. 
18. INTELLECTUAL PROPERTY AND RECORDINGS 
All content, materials, teachings, and intellectual property provided during the Retreat (including written materials, audio recordings, teachings, methods, and visual content) remain our exclusive property. You may not reproduce, record, distribute, or use any Retreat materials or teachings for commercial purposes without our prior written consent. 
18.1 Photography and Recording by Us 
We may take photographs, videos, or audio recordings during the Retreat for marketing, promotional, or educational purposes. 
By attending the Retreat, you consent to being photographed, recorded, or filmed and to us using your image, voice, and likeness in our marketing materials, website, social media, and other promotional channels, unless you notify us otherwise in accordance with clause 18.2. 
18.2 Opting Out of Photography and Recording 
If you do not wish to be photographed or recorded, you must notify us in writing at info@soulcalling.com at least 7 days before the Retreat commences. Your written notification must clearly state that you do not consent to being photographed, filmed, or recorded. 
If you provide this notification, we will use reasonable efforts to accommodate your request. However, you acknowledge that: 
a) you may appear incidentally in group photographs or recordings even if you have opted out; 
b) you must make reasonable efforts to avoid being photographed or filmed, including sitting in designated non-filming areas when requested and avoiding camera angles during group activities; and 
c) we cannot guarantee that you will not appear in any photographs or recordings, but we will not intentionally use images or recordings in which you are prominently featured if you have opted out. 
If you do not notify us at least 7 days before the Retreat commences, your consent to being photographed, recorded, and filmed is deemed to be given. 
18.3 Storage and Use of Images 
Any images or recordings we capture will be: 
a) stored securely in accordance with our Privacy Policy; 
b) used only for legitimate business purposes (marketing, promotion, education, or documentation); 
c) not sold or licensed to third parties for commercial purposes without your separate consent; and 
d) subject to your right to request removal in accordance with applicable privacy laws (noting that we may not be able to remove images already published or distributed). 
18.4 Recording by Participants 
Participants may not make audio recordings, video recordings, or photographs of the Retreat, other participants, or Retreat activities without our express written permission. This restriction protects the privacy and confidentiality of all participants. 
19. PRIVACY 
19.1 Privacy Policy 
We collect, use, and disclose your personal information in accordance with our Privacy Policy, which is available on our website at www.soulcalling.com. By making a booking, you consent to us collecting and using your personal information as set out in our Privacy Policy. 
19.2 Sensitive Information 
During the Retreat booking process and the Retreat itself, we may collect sensitive information from you, including health information, medical conditions, mental health information, and other personal details. 
This sensitive information is collected only for the following purposes: 
a) assessing your suitability to participate safely in the Retreat; 
b) providing appropriate support, modifications, or accommodations during the Retreat; 
c) managing risks to your safety and the safety of other participants; 
d) responding appropriately in medical or health emergencies; and 
e) fulfilling our duty of care obligations. 
Your sensitive information will be: 
a) collected only with your informed consent; 
b) used only for the purposes stated above; 
c) stored securely and accessed only by authorised personnel; 
d) not disclosed to third parties except where necessary for emergency medical treatment, where required by law, or with your consent; 
e) retained only for as long as reasonably necessary and in accordance with applicable privacy laws; and 
f) handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). 
 
19.3 Disclosure to Third Parties 
We take your privacy seriously and will not disclose your personal information to third parties except: 
a) as necessary to provide the Retreat services (such as sharing relevant information with the venue, accommodation provider, or activity providers); 
b) where required by law or by a court order; 
c) in emergency situations where disclosure is necessary to protect your health, safety, or wellbeing; or 
d) with your consent. 
19.4 Your Privacy Rights 
You have the right to: 
a) access the personal information we hold about you; 
b) request correction of any inaccurate information; 
c) request deletion of your information in certain circumstances; and 
d) lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy rights. 
For more information about how we handle your personal information, please review our Privacy Policy or contact us at info@soulcalling.com. 
20. DISPUTE RESOLUTION 
20.1 Good Faith Negotiation 
In the event of any dispute arising from or in connection with these Terms or the Retreat, the parties agree to first attempt to resolve the dispute through good faith negotiation. Either party may initiate negotiations by providing written notice to the other party describing the nature of the dispute. 
20.2 Mediation 
If the dispute cannot be resolved through negotiation within 14 days of the initial notice, the parties agree to attempt to resolve the dispute through mediation before pursuing legal action. The mediation will be conducted by a mutually agreed mediator or, if the parties cannot agree, by a mediator appointed by the Resolution Institute. 
The costs of mediation will be shared equally between the parties unless otherwise agreed. 
20.3 Preservation of Rights 
Nothing in this dispute resolution clause prevents either party from: 
a) seeking urgent interlocutory relief from a court; 
b) exercising rights under Australian Consumer Law or other consumer protection legislation; or 
c) pursuing resolution through statutory dispute resolution bodies (such as the relevant state or territory consumer protection agency or fair trading body). 
 
21. GENERAL PROVISIONS 
21.1 Governing Law and Jurisdiction 
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. 
21.2 Entire Agreement 
These Terms, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and us regarding your participation in the Retreat and supersede all prior agreements, understandings, and representations. 
21.3 Changes to These Terms 
We may update or change these Terms from time to time by publishing revised Terms on our website. If we make material changes that adversely affect your rights or obligations, we will provide you with at least 30 days' notice via email to the address you provided when booking. 
Your continued participation in the Retreat after the notice period constitutes your acceptance of the revised Terms. If you do not agree to the changes, you may cancel your booking in accordance with our cancellation policy set out in clause 12. 
21.4 Severability 
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect to the extent possible. 
21.5 Waiver 
No waiver of any breach of these Terms will constitute a waiver of any other breach. Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision. 
21.6 Assignment and Transfer 
You may not assign, transfer, or sublicense your rights or obligations under these Terms or your place in the Retreat without our prior written consent, which will not be unreasonably withheld if the proposed replacement participant is suitable. 
We may assign or transfer our rights and obligations under these Terms to a related entity or successor business, provided that such assignment does not materially diminish the services to be provided to you. 
21.7 Notices 
All notices under these Terms must be in writing and sent to: 
a) For notices to us: info@soulcalling.com 
b) For notices to you: the email address you provided when booking 
Notices are deemed received: 
a) if sent by email: on the date sent, unless the sender receives an automated message indicating delivery failure, in which case the notice is deemed not to have been received; or 
b) if sent by post: 3 Business Days after posting. 
"Business Day" means a day that is not a Saturday, Sunday, or public holiday in New South Wales. 
22. DEFINITIONS 
In these Terms, unless the context otherwise requires: 
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth). 
Claim means any claim, action, demand, proceeding, suit, cause of action, damage, loss, cost, or expense of any kind. 
Code of Conduct means the participant conduct rules and standards set out in clause 9 of these Terms. 
Force Majeure Event means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather events, fire, flood, pandemics, epidemics, government restrictions or orders, public health directives, war, terrorism, civil unrest, strikes, labour disputes, venue unavailability, travel restrictions, border closures, visa processing delays, or any other similar event. 
Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to any loss of profits, revenue, data, opportunity, reputation, or goodwill; personal injury, illness, or death; emotional or psychological harm; or damage to property. 
Privacy Policy means our privacy policy available at www.soulcalling.com. 
Retreat means any retreat, workshop, or immersive program operated by us, including all activities, sessions, and related services. Where specified in your booking, the Retreat includes accommodation and meals provided as part of the Retreat package. The Retreat does not include your travel to or from the Retreat location unless expressly stated in your booking confirmation. 
Terms means these Retreat Terms and Conditions. 
we, us, our means Soul Calling, ABN 64356292479, located at 26 Hakea Drive, Warriewood NSW 2102. 
you, your means the participant who has booked or registered for the Retreat. 
23. ACKNOWLEDGEMENT AND ACCEPTANCE 
By making a booking and participating in the Retreat, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full. You specifically acknowledge and agree that: 
a) Voluntary Participation: Your participation in the Retreat and all activities is entirely voluntary. 
b) Health Disclosure: You understand the importance of disclosing relevant health information and that non-disclosure may compromise your safety and the safety of others. You have been given the opportunity to disclose health information and understand the consequences of non-disclosure. 
c) Fitness to Participate: You believe you are physically, mentally, and emotionally fit to participate in the Retreat activities, or you have consulted with a healthcare professional about your fitness to participate. 
d) Assumption of Risk: You understand and assume the inherent risks associated with your participation in the Retreat, as described in clause 11. 
e) Right to Decline: You understand that you have the right to decline participation in any activity that you feel is unsafe or unsuitable for you. 
f) Code of Conduct: You agree to abide by the Code of Conduct and all rules and instructions provided by facilitators and staff. 
g) Non-Refundable Deposit: You understand that the 30% deposit is non-refundable under all circumstances and represents a genuine pre-estimate of non-recoverable costs. 
h) Cancellation Policy: You understand and accept our cancellation policy, including that refunds are provided only in exceptional circumstances at our reasonable discretion. 
i) Photography and Recording Consent: Unless you have notified us otherwise in writing at least 7 days before the Retreat commences, you consent to being photographed, recorded, or filmed during the Retreat and to us using your image and likeness for marketing purposes. If you wish to opt out, you must follow the procedure in clause 18.2. 
j) Privacy: You have read and understood our Privacy Policy and consent to our collection and use of your personal information, including sensitive health information, as described in these Terms and our Privacy Policy. 
k) Third-Party Costs: You understand that we incur significant non-recoverable third-party costs well in advance of the Retreat, which affects our ability to provide refunds. 
l) Changes and Cancellations: You understand that we may need to change the itinerary, schedule, or venue, or cancel the Retreat due to circumstances beyond our control or minimum participant requirements, and that our liability in such circumstances is limited as set out in these Terms. 
m) Australian Consumer Law Rights: You understand that these Terms do not exclude your rights under Australian Consumer Law and that you have remedies available for major failures in service provision. 
n) Insurance Requirement: You understand that you are required to obtain comprehensive travel and personal accident insurance and that we may request proof of insurance. 
 
ACCEPTANCE OF TERMS 
By making a booking, payment, or deposit for the Retreat, you acknowledge that you have read these Terms and Conditions in full, understand them, and agree to be bound by them. 
For questions, bookings, or concerns, please contact us at: info@soulcalling.com 
Soul Calling 
26 Hakea Drive, Warriewood NSW 2102 
Email: info@soulcalling.com 
Website: www.soulcalling.com 
ABN: 64356292479 
Last Updated: 27.2.2025